Kamlesh Bhati Email and Phone Number

• Manage the AWS cloud infrastructure and services for multiple customers.• Identify the area of improvements and Onboard new scope of work.• Provision / Deprovision EC2 instances and other AWS services in AWS accounts. • Ensure the availability, performance, security, and scalability of the cloud-hosted resources and applications.• Implement and enforce best practices, policies, and standards for cloud operations.• Monitor and troubleshoot AWS-related issues and incidents, and coordinate with AWS support as needed.• Maintaining and monitoring the AWS resources, performing backups and restores, applying patches and updates, and resolving issues and incidents.• Plan and execute cloud backups, disaster recovery, and business continuity strategies.• Optimize the cloud costs and utilization and provide regular reports and recommendations.• Lead and mentor the CloudOps team, and collaborate with other teams such as DevOps, Security, Active Directory, SNOW, Automation teams, etc.• Document and maintain policies, procedures, and configurations. • Managing compliance for Patching, Backup, Monitoring, Security, Vulnerability, infra sec Agents, etc.

• Provide Windows and VMware support for multiple clients, including server administration, Active Directory, DNS, DHCP, WSUS, Radius, IIS, File, and Print servers.• Participate in various projects involving physical server firmware upgrade, Dell Open Manage Essential, M1000e CMC, iDRAC, HPE OneView, On-board Administrator, Virtual Connect, HPE SimpliVity, Omni Stack, Vmware vCenter server, ESXi hosts, Virtual Distributed Switch, Cisco UCS Manager, Fabric Interconnect.• Perform tasks such as Cross vCenter VMotion, HA, DRS, VDS, Affinity rules, storage migrations, P2V / V2V conversion, VM template design, vCenter and ESXi host upgrade using VMware Update Manager.• Troubleshooting and resolving any IT infrastructure issues, as well as providing technical support and guidance to users and stakeholders related to the Windows and VMware applications.• Manage Antivirus, Backup, Patching, Monitoring, etc. for the Windows Servers.• Maintain the Onboarding / Offboarding Process for the Wintel team. • Coordinate with technology vendors (Microsoft, Vmware, Dell, HPE, etc.) for Project activities• Provides technical support and guidance in major incidents.• Attend customer and stakeholder review meetings.• Coordinate routine maintenance and upgrades of supported infrastructure.• Create SOP documentation and share knowledge within the team.• Mentor and coach peers and subordinate team members.

• Managed physical and virtual Windows servers in 2003, 2008, and 2012.• Installing and configuring .net applications hosted through IIS Web servers.• Installing and configuring the OutSystems platform on the Win server using Oracle DB.• Manage Windows Active Directory, Group Policy, DNS, DHCP and File server, and Windows services.• ITIL process, incident, change, and problem Management.• Microsoft failover Cluster solutions for MS SQL, File share, and DHCP Cluster.

• Single point of contact (SPOC) for US and UK users and during crises and major incidents logged in the Zendesk support tool. • Managing Distributed File Systems, DHCP, DNS, IIS, File, and Print Server.• Configure Nagios monitoring tool to monitor 140 win/Linux servers and their services.• Managing Active Directory’s objects (User accounts, Groups, OUs, Computer accounts.)• Manage access control software eTimeTrackLite and Share reports to HR for Attendance purposes.• Provide Remote support for US and UK Users via Remote Software like remote desktop (RDP), Adobe Connects, Go-To-Meeting• Manage Vmware ESXI hosts.