Kamlesh Kumar Email & Phone Number

Uttar Pradesh, India

Mumbai Area, India

 Leading IT Infra management (responsible for Service Desk, DC, Security, network and storage planning, management). Manage and monitoring IT helpdesk Team who taking care of over 4000+ laptops/ desktop/printer/network/smart phones and will help for any critical problem and escalation. Troubleshooting IBM, HP & Dell servers of any software & hardware failure (coordinating with OEM to resolve the problem), Monitoring network devices. Administrating AD /DNS/GPO & O365 Licenses and users E-mailboxes Managing V-center Esxi 6.0, crating VM and handling all problem related to VMware. End User Backup & Restore through Druva in-house servers. Responsible of Backup Servers /DB/Replication through Ca Arcserve UDP/Backup Server/RHA Administrator Sophos – Creating Policy/Web filtering/Device blocker/Update definition/etc. & ensuring agent is up-to-date & Symantec Endpoint protection manager, schedule live update, create GUP (Group Update Provider) server etc.  Hardware Architecture and software implementations/roll-outs, handling all IT related issues within the scope of the project Managing and coordinating with Domain ISP if any changing in Host/DNS records/Website pages/etc.. IT Auditing Internal & External in every FY. Responsible to keep Systems update/Virus definition update/System backup monitoring/IT checklist/Managing Asset management – To keep asset update. Managing AMC’s, SLA’s and coordination with vendors for all Services Renewal/Requirement with best cost and support which includes extensive internal team management for all branches. Create monthly Focus area where concentrate to get achievement as per defined work.  Create Road map of business requirement FY wise IT calendar. Create IT Budget (IT Opex & IT Capex) FY wise IT calendar. Providing training to Team and users whenever require. Target to achievement SLA expectation of IT Team in every FY. Monitoring MPLS & ILL Link across locations.

New Delhi Area, India

Team ManagementServer SupportVendor management

 Responsible for Team management of IT Helpdesk for all India and Server Administrator. Manage and monitoring IT helpdesk Team who taking care of over 400+ laptops/ desktop/printer/network/smart phones and will help for any critical problem and escalation. Troubleshooting IBM, HP & Dell servers of any software & hardware failure (coordinating with OEM to resolve the problem), Monitoring network devices.

New Delhi Area, India

Desktop & Server Support

Noida Film City

 Responsible for installation, configuration, administration and maintenance of 2003 servers, 2000 Pro / XP/Win 7 workstations  Managed member servers, client-side systems over 200+ desktop/laptop systems including installation and maintenance of IBM, HP & DELL desktops/laptops. Maintained all types of hardware, application software, OS, service packs, antivirus, Office suits/Xerox printers/ Network Connectivity/MS-Outlook/Video conferencing.  Managed Xerox applications for users like basic office applications & business applications. Provide remote support and managing all North office centrally. Maintaining Video conferencing devices and bridge calls. VPN support to users who working on remote to access Internal application. Monitoring Network devices and IT checklist and report send to R1

New Delhi Area, India

 Responsible for installation, configuration, administration and maintenance of 2003 servers, 2000 Pro / XP/Win 7 workstations  Managed client-side systems over 100+ desktop/laptop systems including installation and maintenance of IBM, HP & DELL desktops/laptops. Maintained all types of hardware, application software, OS, service packs, antivirus, Office suits/Xerox printers etc.  Handled network connectivity’s, network printers, Plotter, MS-Outlook & antivirus update problems, video conferencing etc.  Support on AutoCAD and internal application.

Delhi

 Responsible for installation and maintenance of Win XP and support 200+ desktop/laptop, printer, Wi-Fi, file server, network, antivirus, Outlook 2003. Team Management and creating roster and align team accordingly. Troubleshooting of hardware, software, application and network related error. Support on BB and configuring mail. Connect VPN through RSN token. Accountable for vendor management, team management and delivery of IT Helpdesk services. Responsible for support on call of customer query and troubleshooting router of broadband in roster basis. Configuring outlook express, MS-outlook, desktop and printer related problem.

Master Of Business Administration (M.B.A.), It, 74%

MBA IT completed in July 2011

Bachelor'S Degree, History

2005