Ensure the organization complies with all relevant safety, health, environmental, risk, and quality regulations and standards. This involves staying updated with changes in laws and regulations and implementing necessary changes within the organization.Implement, and maintain SHERQ policies and procedures. Ensure these policies are up-to-date and reflect current best practices and legal requirements.Organize and conduct training sessions and workshops to educate employees on SHERQ policies, procedures, and best practices. Ensure that all staff are aware of their responsibilities and the importance of SHERQ.Conduct regular risk assessments to identify potential hazards and risks within the organization. Manage and investigate incidents, accidents, and near-misses. Ensure that proper reporting and documentation are maintained and that corrective actions are implemented.Conduct internal audits and inspections to ensure compliance with SHERQ policies and procedures. Prepare reports on findings and recommend improvements.Maintain accurate records related to safety, health, environmental, risk, and quality management. Prepare and present reports on SHERQ performance and compliance to management.Develop and maintain emergency response plans and procedures. Ensure that the organization is prepared for emergencies through regular drills and reviews of response plans.Promote a culture of continuous improvement within the organization. Analyze SHERQ performance metrics and seek opportunities to enhance processes and practices.Liaise with external agencies, regulators, and stakeholders on SHERQ-related matters. Ensure that the organization meets its obligations and maintains positive relationships with external parties.Provide support and advice to management on SHERQ-related issues. Maintain up-to-date records of safety inspections, training, incidents, and other SHERQ-related activities. Ensure records are easily accessible for review and audits.

Great understanding of disciplinary and grievance proceduresSort and organise files, spreadsheets, and reportsAssist with day-to-day operations, working efficiently and productively with all team members.Facilitate and manage the outgoing of submissions and documents within the unitDraft documents as requiredGather, organise and input information on grievances, disputes and misconduct cases received into digital database.Prepare project presentations and reports to assist senior staffCoordinate & participate Labour Forum meetings within the Department to discuss labour issues.Compile minutes for the LR directorate and during Labour related meetingsEnsure the correct implementation and monitor compliance with collective agreements and policiesDeveloped and maintained relationships with key internal stakeholders.Cultivate interpersonal skills by building positive relationships with others.Work well in a team setting, providing support and guidance.Sits as an observer during conciliations and arbitration disputesAssists in preparation for dispute casesMediate discussions between employer and employee representatives in attempt to reconcile differences.Sit as an observer when representing the employer in hearingsComplete in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.Assisted by direct supervisor when drafting charge sheets, preparing witnesses and initiating disciplinary hearingsOversee investigations into discrimination, sexual harassment or other workplace claims.Prepare Labour Relations statistics on a monthly, quarterly, bi-annual and annual basisMaintains and update accurate information on grievance, misconduct and dispute reports for managementAssist in facilitating the implementation of sanctions and appealsAssist in the management of strike action within the DepartmentAdaptable and proficient in learning new concepts quickly and efficiently

Prioritised issues in the office of the DirectorRemained abreast with the procedures and processes that apply in the office of the DirectorCoordinated logistical arrangements for meetings when requiredProvided professional secretariat and technical services for MEC, HOD and stakeholder meetingsDemonstrated respect, friendliness and willingness to help wherever needed.Handled daily scheduling tasks and provided administrative support for entire department.Applied effective time management techniques to meet tight deadlines.Proved ability to develop and implement creative solutions to complex problems.Assisted with day-to-day operations, working efficiently and productively with all team members.Maintained electronic filing systems and categorised documentsFacilitated and managed the outgoing of submissions and documents within the unitCreated and updated records and files to maintain document compliance.Drafted agendas, recorded minutes and generated documents to facilitate meetingsMaintained office supplies inventory by checking stock and ordering new supplies.Offered technical support and troubleshot issues to enhance office productivity.Provided clerical support to employees by copying, faxing, and filing documents.Monitored office calendars to plan meetings, activities, and travel to maximise productivity.Generated reports and typed letters in Word and prepared PowerPoint presentations.Collected and compiled all necessary documents for the Director to inform him/her on the contentsResponded to emails and other correspondence to facilitate communication and enhance business processes.Assisted with the arrangements of both internal and external meetingsPerformed tasks associated with the provision of receptionistsReceived and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

Organised racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.Provided positive first impressions to welcome existing, new, and potential customers.Solved customer challenges by offering relevant products and services.Prepared merchandise for sales floor by pricing or tagging.Answered customer questions about sizing, accessories, and merchandise care.Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.Rotated stock and restocked shelves to maintain product availability and store appearance.Generated new sales leads to achieve and exceed monthly sales goals.Managed returns, exchanges and refunds in accordance with store policy.Educated clients on current promotional offerings and products using persuasive selling tactics.Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.Managed efficient cash register operations.Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.Helped customers locate products and checked store system for merchandise at other sites.Maintained calm demeanour and professionally managed issues in busy, high-stress situations.Engaged with customers to effectively build rapport and lasting relationships.