• Proficiency in performing various types of testing such as functional, regression, smoke, and exploratory testing.

• Working with tools based on Postman, Cucumber Framework, Appium and Selenium.• Automated testing tools, test results evaluation, planning and reporting.• Review code for accuracy and functionality.• Improve and support agile ways of working.• Conducting both functional and non-functional tests using tools like WebdriverIO, Selenium, Appium, JMeter and more.• Automation of manual testing of business processes.• Carrying out service tests.• Performing manual tests.• Preparation of test cases and test plan.• Executing jobs with API (REST/SOAP) automation.• Executing jobs with CI/CD (GitHub Actions, Jenkins, CircleCI, etc.).• Writing of test scenarios and test cases.• Test of mobile application. Test of the website.• Analyzing of the database. Analyzing of the sistem.• To prepare bug reports.• Developed and maintained Selenium WebDriver Cucumber BDD Framework with Junit testing assertions and annotations using IntelliJ IDEA• Conducted Functional, Smoke, and Regression Testing of UI and Database including CI/CD with Jenkins• Wrote automation test scripts using java with OOP concepts, Page Object model, and Singleton Design Pattern.• Performed Manual/Automated API testing using REST with Rest Assured libraries and POSTMAN• Followed the Agile methodology and participated in all the Scrum ceremonies such as Grooming, Sprint Planning, Daily Standup, Sprint Demo, and Sprint Retrospective Meeting in addition to other meetings in order to better understand the application and testing requirements.• Used Selenium web element locators such as ID, Name, Class, Tag Name, Link Text, Partial Link Text, XPath, and CSS Selector in HTML code to ensure functionalities were operating as per the requirements set forth per client• Utilized Apache POI jar file to read test data from the excel spreadsheets.• Experienced in Git Version Control tool and GitHub as a remote repository.

• Manage, develop, and oversee channel recommendation, site execution, and web cadence communication provided by eCommerce Specialist.• Close cooperation with other departments (product management, operations, engineering, marketing, local experts, carts and e-commerce platforms, support, and business intelligence).• Develop process to measure the effectiveness of eCommerce programs executed on account websites.• Tech eCommerce Support Analyst.• Experience with JIRA.• Ability to deal with change and work in a dynamic environment.• Maintain the database with customer interaction detail.• Strong analytical and critical thinking skills.• Attention to detail with a focus on data integrity.• Experience with APIs, NT, and SQL software and systems.• Experience with Microsoft Excel and Vista programming.• Experience with Skype for business, Cisco WebEx, and Agile.• Experience with cloud software and systems.• Liaise with backend development teams.• Liaise with internal resources regarding the day-to-day management of the website.• Experience with design and implementation of eCommerce support programs and solutions.• Assess and deploy new ways of generating traffic/additional orders.• Assists e-commerce team in building annual operating plan through data gathering and analysis.• Investigate and report any operational/technical issues that arise.• Execute regular data scrubs for key accounts to improve product presence.• Works closely with call center team to provide information and help resolve issues pertaining to customer inquires.• Providing technical and eCommerce administration assistance to our national team.• Developing & improving solutions by preparing & evaluating alternative workflow solutions.• E-Commerce SEO Analysis.• E-Commerce Product Management.• E-Commerce Category Management.• E-Commerce Catalog Management.• E-Commerce Data Analysis.• E-Commerce Data Processing.

• Enter relevant information on POS-terminals into the "TW CMS" software module of the Bank.• Forwarding and following up on card refund requests.• To carry out handover of POS-terminals to branches in accordance with relevant procedures.• To ensure the installation of POS-terminals in commercial facilities.• To implement monitoring and control over POS-terminals.• Investigate and prepare answers to letters, applications and complaints received by the department.• To ensure that POS-terminals are equipped with software.• Investigate and report any operational/technical issues that arise• Liaise with backend development teams.• Liaise with internal resources regarding the day-to-day management of the website.• Experience with design and implementation of eCommerce support programs and solutions.• Assess and deploy new ways of generating traffic/additional orders.• Assists e-commerce team in building annual operating plan through data gathering and analysis.• Experience with Microsoft Excel and Vista programming.• Experience with Skype for business, Cisco WebEx, and Agile.• Experience with cloud software and systems.• Experience with APIs, NT, and SQL software and systems.• Ability to develop and programming skills and in-depth knowledge of modern HTML and cascading sytle sheet (CSS).

• Managed customer accounts while providing options and recommendations to enhance the customer service experience and provide overall customer satisfaction.• Coordinated troubleshooting of technical support to customers for all technical inquiries resulting from network related outages cashboxs and technical service issues.• Worked in a remote support environment receiving phone calls from end users,answer phone calls, create tables,• Answered phones and help customers with concerning issues.• Support customers in billing, payment, trouble shooting, upgrading, and educating for devices and services.• Completed follow ups and customer call backs regarding final resolutions and service investigations to ensure problem resolutions.• Good communication and customer service skills.

• Active Listening and Trust-Building• Communication and Interpersonal Skills When Interfacing With Customers• Customer-Centric Mindset• Genuine Enthusiasm for the Company and Products• Software performance modification.• Excellent problem solving and analytical skills.• Outstanding knowledge of software maintenance.• Handling customer technical support cases through phone and email submission• POS (Point of Sale)• Online cash registers• Data Settings• Help Desk Reporting Systems• Phone Etiquette• Application Installations• Conducting Online Chats• Promoting Additional Products and Services• Reporting• Software Support• Software Upgrades• Support Systems• Technical Support• Testing

• Installation and routing of user computers, software and peripherals• Receiving requests for technical problems, providing the necessary support.• Troubleshoot software and hardware level problems on user computers or peripherals.• Troubleshooting servers and computer networks.

• Handled the cash register and worked as a runner for the McDonalds Corporation.• Delivered quality customer service to patrons of McDonalds.• Delivered and exceptional customer experience every time, while following McDonalds Values, and following the correct policies and procedures.• Adhered to all policies and procedures of McDonalds as contained in the McDonald's employee and food safety handbook.• Cooked certain foods to McDonalds standards and kept area clean accordance to food and health code.• Ensured area met McDonalds health and hygiene requirements by cleaning and stocking.• Performed any task required for day to day running of McDonalds.

• Tested computer hardware for efficacy in accordance with test procedures.• Assisted IT Helpdesk in hardware, software and communications infrastructure developments, aiding company growth strategy.• Monitored multiple databases to keep track of all company inventory.• Supported IT Helpdesk in improving operations and resolving issues to deliver top-notch customer service.