Business Owner
Current• Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.• Trained and motivated employees to perform daily business functions.• Introduced new methods, practices, and systems to reduce turnaround time.• Conducted target market research to discover customer needs and analyze competitor trends.• Prepared bank deposits and handled business sales, returns and transaction reports.• Prepared annual budgets with controls to prevent overages.• Performed statistical analyses to gather data for operational and forecast team needs.• Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.• Worked with marketing teams to create print and online advertisements to bring in new customers.• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.• Trained new employees on proper protocols and customer service standards.• Handled problematic customers and clients to assist lower-level employees and maintainexcellent customer service.• Implemented innovative programs to increase employee loyalty and reduce turnover.• Trained and guided team members to maintain high productivity and performance metrics.• Tracked employee attendance and punctuality, addressing repeat problems quickly to preventlong-term habits.• Scheduled employees for shifts, taking into account customer traffic and employeestrengths.• Monitored daily cash discrepancies, inventory shrinkage and drive-off.• Negotiated price and service with customers and vendors to decrease expenses and increaseprofit.• Mitigated business risks by working closely with staff members and assessing performance.• Recruited, hired, and trained initial personnel, working to establish key internal functions andoutline scope of positions for new organization.
