Kamran Hafeez Email & Phone Number

Belgrade, Serbia

Responsibilities:• Interaction with operators and partners on traffic filtering.• Monitoring, Analysis of SMS traffic for prohibited content, Define and implement the Routing strategy.• Manage Routing/Rate Plans, setting up rules for SMS traffic and keeping them up to date.• Establish and maintain strong business relationships with international carriers, local operators, aggregators, SMS hubs and resellers to grow and strengthen our bilateral route connectivity.• Ensure the routing scope (24x7) is continuously delivering the level of performance aimed (quality & cost-wise.• Drive change: continuously improve our routing engine and operating model (root cause analysis, solution definition, implementation plan) by Monitoring the SMS delivery over the different connections to suppliers and reacting to low quality of delivery alerts and changing the routing to maintain a high deliverability.• Carry out all necessary studies, analysis, and cost calculations with the aim of minimizing the cost of international products and services to increase our trading volume.• Daily route management and trading through our enterprise telecommunication servers.• Creation, maintenance and oversight of customer and partner accounts, Disputes, invoicing, negotiations. Manage the performance of the function and the team (KPIs)

Limassol (Lemesos), Cyprus

Responsibilities:• Analysis of SMS traffic for prohibited content, Define and implement the Routing strategy.• Setting up rules for blocking / passing SMS traffic and keeping them up to date• Interaction with operators and partners on the traffic filtering.• Establish and maintain strong business relationships with international carriers, local operators, aggregators, SMS hubs and resellers to grow and strengthen our bilateral route connectivity.• Ensure the routing scope (24x7) is continuously delivering the level of performance aimed (quality & cost-wise.• Drive change: continuously improve our routing engine and operating model (root cause analysis, solution definition, implementation plan) by Monitoring the SMS delivery over the different connections to suppliers and reacting to low quality of delivery alerts and changing the routing to maintain a high deliverability.• Carry out all necessary studies, analyses and cost calculations with the aim of minimizing the cost of international products and services and increase our trading volume• Daily route management and trading through our enterprise telecommunication servers.• Creation, maintenance and oversight of customer and partner accounts.• Manage the performance of the function and the team (KPIs)

Singapore

I am responsible for supporting the network operations 24X7 for all Voice and SMS services related matters. Actively working with Sales and NOC on the operational issues along with internal/external partners to recover the systems failure (proactive/reactive).Along with this, the work would involve Incident Management, Problem Management for all incidents/tickets and the need to ensure high uptime to the business.additional role was Voice and SMS L2+, systems/project implementations, training and need to work on various current/upcoming technologies (explained below) to support business needs.Responsibilities:Assist Sales and Technical teams regarding appropriate Rates and routing management to increase Margins, productivity, Volume, efficiency and Revenue respectively.Participate with Leads in driving Incident Management to provide a resolution to ongoing issues.Participate in calls with clients, vendors, Sales and NOC support team for joint troubleshooting of voice and SMS issues.Work with different Vendors and service Provider for faster and accurate resolution.Play key role for network related incidents and providing key inputs for Problem Management.Evaluation of team's performance & suggest training approved by departmental VP & HR. Also, manage departmental Human Resource.

Karachi, Pakistan

This role requires being responsible for supporting the network operations 24X7 for all Voice and SMS services related matters. Actively working on the operational issues along with internal/external partners to recover the systems failure (proactive/reactive).Along with this, the work would involve Incident Management, Problem Management for all incidents/tickets and the need to ensure high uptime to the business.additional role was Voice and SMS L2+ and need to work on various current/upcoming technologies (explained below) to support business needs.ResponsibilitiesParticipate with Leads in driving Incident Management to provide a resolution to ongoing issues.Participate in calls with clients, vendors and support team for joint troubleshooting of voice issues.Work with different Vendors and service Provider for faster and accurate resolution.Play key role for network related incidents and providing key inputs for Problem Management.Identify open risk in the production infra and provide input for mitigation.Record all changes done in production environment through a structured process.Actively plan and manage maintenance activities to enhance the efficiency of Network and services.Evaluation of team's performance & suggest training approved by departmental VP & HR. Also, manage departmental Human Resource.

Karachi

Management of Wholesale LDI & FLL Network over IP & TDM/SS7 Interconnects through C4 & C5 NGN Soft Switch/SBC, supported servers.Responsibilities• Planning, Deployment, Commissioning & Optimization of Soft Switch. Doing Configuration, Routing (via script & database), License Upgrade, Backup, Patches installation, Global Security parameter & Users’ Administration.• Configuration of SIP/POTs users over C5 (Subscriber based Soft switch). Create SIP trunk with C4 to terminate traffic through TDM/E1 handshake over domestic partners.• Management of VMs• Delivered Load Balancing scenarios between Cloud & Datacenter to ensure fault tolerant environment.• Traffic Reshaping and Core Network Planning/Expansion & Optimization with upgrades.• Management of Traffic rerouting over Primary & secondary STM level handshakes to optimize network uptime over different POIs & maintain SLA.• Excellent relationship with cross functional departments and vendors to achieve RFS (Ready for Service) against the issued Work Order.• Prepare departmental budget with optimized OPEX/CAPEX.• Work with SCM & Finance in Procurement phase to mature Projects & ensure necessary Inventory.• Hardware health checks to ensure seamless traffic termination & committed KPIs. The regular Site Surveys to maintain POPs/Collocation up to the standard

Karachi, Pakistan

Multinet Pakistan (Pvt) Ltd

Working on TELES, Odine and Genband/Nextone SBC, C5 &C4 NGN Soft-switch RSM – Realtime Session Manager for voice services. Monitoring Core Network using various monitoring tools (Solar-winds, C4 EMS Server and Nextone RSM). Monitoring and troubleshooting issues related to Media Gateways/POPs within LDI Network. Coordinating with On-Field Operations Teams for network related issues.Collaboration with IP Core, Transmission and LDI Operators for routine operations and to T-shoot matters. Commissioning of SIP and TDM Interconnects with LDI Operators and VoIP Aggregators. Regular reporting i.e. Network Utilization, Daily QoS, Traffic Record and bringing up to date Network modifications on Daily basis.Coordinating with Billing and International Business Teams for commissioning/modifying and blocking interconnects.TELES NGN MGC Compact (MSCs, EMS Server, Data Engine/C4 Policy Server and Mediation Server).Documentation/Reporting & Flow Process: Produced daily and monthly network outage report. Developed and maintained comprehensive documentation of all implemented networks as required.AudioCodes Nuera Media gateways (Mediant 3k, 2k & Fiberhome).Maintain SLAs, Weekly and monthly reporting about voice trafficTDM and IP interconnect provisioning, testing and troubleshooting. SS7 and SIP configuration and troubleshooting.Network Tools i.e. Odine, RSM (Realtime session manager), TELES EMS/NGN configurator,VoIP Monitor, Solarwinds, Wireshark & SNMP traffic grapher (STG) etc.Asterisk/Elastix based Communication Solutions – Call Manager (Stand alone and cluster based)Enterprise VOIP implementations, Video Conferencing, Call path and routing, Solution monitoringEvaluate CDR logs and produce reports, Program IVR / ACD / CTI / Call Routing / Call Vectors / Dial Plan / etc.Voice Solutions and their interoperability with other applications or solutions (Overhead Paging)SIP Trunk routing & manipulationsComplete understanding of QOS and is tagging parameters

Karachi

Managing Bluechip customers complaints management activities.- Help establish training requirements for team members.- Manage team & ensuring effective qualitative parameters for online support operations.- Coach, Monitor, evaluate and motivate team members and shift supervisors.- Evaluate existing process and recommend policies / solution to bring improvement.- Create, implement and monitor various customer services enhancement programs. Providing First Level of Support for all operation Issues.- Provide support on technical upgrade for networking application and hardware.- Configure/program networking applications.- Participate in the Organization infrastructure requirements assessment activities to meet business challenges.

Karachi