Kamran Sheikh Email and Phone Number

• Supervisor: Supervise overall smooth running of the store and to ensure sales target are met. Liaising with the Store Manager and sales team to work on store targets. • Client Management: Ensuring all clients get the best service and become regular clients. This includes: greeting them when they enter, offer drinks to important clients, informing them of new collections, educating them about new trends, collecting client contact details, giving them business cards on their way out, send them birthday text.• Staff management: Ensuring their timeliness and good sales performance. • Designer: Liaising with designers and Islamabad Store Retail Manager on a weekly basis to give progress reports, dealing with queries, timely escalating any big issues to management. • Complete Inventory Management: Confirming receipt to designers of new stock deliveries, entering inventory in system and tagging steamed items and rechecking both, notifying designers within 2 days of any marks on clothes, handling and documenting returns and repairs. Organizing alterations. • Display Management: Ensuring the racks are logically arranged, frequently replenished with new stock and always displayed in a neat manner. Making sure mannequins clothes are changed weekly. Keeping keys for stock rooms and accessories displays safe. • Admin: ensure everything works in a timely and orderly fashion including cleanliness of the premises, mail, replenishment of stock, petty cash, booking appointments and all administrative Tasks. Activities including big and small events, signing up weekly exhibitions, managing client text message service, personal shopping service, follow up on their Alterations, promoting gift vouchers etc. Providing regular suggestions for improvement to management.

Stores and staff management Maintain stock inventory loss prevention Look over store sales and cash consolidations To keep track of changing trends in fashion. Maintain Store Display according to season. Focus on sales analysis and customer feedback. Make sure all the KPI's (ATV, UPT, ASP and conversion)are met as per brand standards, look after sales, staffInventory Management and Replenishments.

Attracted potential customers by answering product and service questions; suggesting information about other products and services.Opened customer accounts by recording account information.Maintained customer records by updating account information.Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Maintained financial accounts by processing customer adjustments.Recommended potential products or services to management by collecting customer information and analyzing customer needs.Prepared product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.Customer Relations RepresentativeWarid Telecom.April 2010 – November 2012 (2 years 8 months)Successfully manage 24 x 7 Lahore Call Center Operations, monitor trends based on calls, issues, queries, and use these tools to take concrete actions on improvement of the quality of service and reducing repeat contacts. Manage customer perceptions and build strong relationships throughout the company. Keenly focused on Customer Experience Management (CEM), and continually seeking new ways to enrich the customer experience and loyalty. Lead the development of the customer experience vision and guidelines for Warid Postpaid products and services and translate experience promise into actionable initiatives across all customer touch-points. Development of training programs for call centre agents in alliance with Resource Development team.

Team Lead Customer Service.Successfully manage 24 x 7 Lahore Call Center Operations, monitor trends based on calls, issues, queries, and use these tools to take concrete actions on improvement of the quality of service and reducing repeat contacts. Manage customer perceptions and build strong relationships throughout the company. Keenly focused on Customer Experience Management (CEM), and continually seeking new ways to enrich the customer experience and loyalty. Lead the development of the customer experience vision and guidelines for Warid Postpaid products and services and translate experience promise into actionable initiatives across all customer touch-points. Development of training programs for call centre agents in alliance with Resource Development team. www.waridtel.com

Provided financial counseling to individuals in debt: Confers with client to ascertain available monthly income after living expenses to meet credit obligations.Calculated amount of debt and funds available to plan method of payoff and estimate time for debt liquidation.Contacted creditors to explain client's financial situation and to arrange for payment adjustments so that payments are feasible for client and agreeable to creditors.Established payment priorities to reduce client's overall costs by liquidating high-interest, short-term loans or contracts first.Opened account for client and disburses funds from account to creditors as agent for client.Kept records of account activity.May counsel client on personal and family financial problems, such as excessive spending and borrowing of funds, and be designated Budget Consultant.