Kamran Yousaf

Kamran Yousaf Email and Phone Number

Certified PMP | Project Management Enthusiast | Library Management System Expert | Library Automation Expert | Enhancing User Experience Through Technology | Library Systems Specialist | Library Automation Consultant
Kamran Yousaf's Location
Lahore District, Punjab, Pakistan, Pakistan
About Kamran Yousaf

I am a PMP-certified Project Management Professional with expertise in Library Automation and the management of complex projects involving the installation and configuration of library management systems such as Evergreen, KoHa, dSpace, WISIS, and more. I have extensive experience in data migration between systems, ensuring smooth transitions while maintaining data integrity. Additionally, I am skilled in the installation, troubleshooting, and customization of library software to meet organizational needs.As a Cataloguing Expert, I specialize in cataloguing data management, data conversion, and migration processes, ensuring efficient data handling and system integration. I have successfully led and completed several high-impact projects, including the automation and launch of eLibrary projects across 20 districts in Punjab, Pakistan, the automation of the Government Punjab Public Library, Irrigation Research Institute Library, and NIPA Library, among others.With my PMP training, I am well-versed in analyzing and solving organizational problems while effectively utilizing technology to deliver tailored solutions. I am a quick learner, adept at applying new concepts to real-world situations, and I bring agility and a willingness to relocate or take on new assignments as needed.I possess strong interpersonal communication skills, presentation skills, and the persistence to achieve results under pressure. My time management and work management skills enable me to handle stress and stay organized while managing multiple tasks and priorities. I am a proactive performer with a proven track record of resolving bottlenecks, improving performance, and meeting objectives.With a strong technical background and the competence to manage projects without compromising quality, I can effectively coordinate teams and resources, maintaining discretion and confidentiality in all aspects of my work. My public relations and public speaking abilities further enable me to represent my projects and organizations professionally.

Kamran Yousaf's Current Company Details

Certified PMP | Project Management Enthusiast | Library Management System Expert | Library Automation Expert | Enhancing User Experience Through Technology | Library Systems Specialist | Library Automation Consultant
Kamran Yousaf Work Experience Details
  • Punjab Information Technology Board
    Project Coordinator
    Punjab Information Technology Board Mar 2018 - Jun 2020
    Lahore, Punjab, Pakistan
  • Continental Car Hire Limited
    Marketing Manager
    Continental Car Hire Limited Oct 2015 - Dec 2017
    142 Bentworth Road White City, W12 7Ah, London
    • Gaining an understanding of client requirements• Manage day to day operations of 52 agents in Lahore Office and 3 Marketing executives in London, UK• Approaching customers by using different marketing tools including personal visit, outbound calls, website, social media, emails, Radio advertisement etc and arranging promotional material including stationary like pen, writing pads, calender, leafles etc.• Managing a team and caseload in line with company service level… Show more • Gaining an understanding of client requirements• Manage day to day operations of 52 agents in Lahore Office and 3 Marketing executives in London, UK• Approaching customers by using different marketing tools including personal visit, outbound calls, website, social media, emails, Radio advertisement etc and arranging promotional material including stationary like pen, writing pads, calender, leafles etc.• Managing a team and caseload in line with company service level agreements• Working to set targets• Developing new promotions for brokers, solicitors and full fledge clients to achieve the set target• Agent Supervision: Agents and Lead.• Monitor and evaluate performance of agents during scheduled times• Manage Roster & instill the Values in agents• Professionalism, quality scores, account metrics, and attendance/adherence• Develop coaching packages and deliver weekly one-on-one evaluations• Provide assistance and on-the-job coaching• Produce, collect and submit TARs (Target Achievment Reports) as per schedule• Ensure adherence to company policies (as per Employee Handbook)• Coach and counsel as needed for schedule adherence• Provide weekly performance assessments • Execute RCA corrective actions, performance plans, and all agent terminations• Responsible for pay adjustment suggestions and documented corrective actions• analyzing statistics or other data to determine the level of customer service that organization is providing; Show less
  • Trg - The Resource Group
    Correspondence And Dispute Resolution Unit
    Trg - The Resource Group Jan 2013 - Jun 2015
    Lahore, Pakistan
    Same tasks as in Wateen Telecom including;Correspondence with customers (customercare@wateen.com and social media)Escalating complaints to relevant stakeholders.Maintaining Email management System.Dispatching of Wateen bills and sending E-bills to customer base.Handling different queries and complaints escalated by PTA (Pakistan Telecommunication Authority).To make outbound calls to provide resolution on customer complaint.Investigating the issues and coordinating… Show more Same tasks as in Wateen Telecom including;Correspondence with customers (customercare@wateen.com and social media)Escalating complaints to relevant stakeholders.Maintaining Email management System.Dispatching of Wateen bills and sending E-bills to customer base.Handling different queries and complaints escalated by PTA (Pakistan Telecommunication Authority).To make outbound calls to provide resolution on customer complaint.Investigating the issues and coordinating with concern departmentsProfile modification and completion.Handling VIP cases.Handling miss-commitments and miss-behaviour tickets.Additionally; Responsibility to handle the floor as back-up SupervisorRecruitment and TrainingRespond immediately and appropriately to customer correspondence with companyCommunicate closely with line mangers on development with opportunities Organizing monthly and quarterly reports in accordance with company policy as requiredEscalating complaints to relevant stakeholders and taking follow up for the resolutionMaintaining Email Management System(Cisco Interaction Manager)Escalating complaints to relevant stakeholdersProvide all investigation on legal cases to legal departmentDispatching of Wateen letters and mailing to customer baseCreating reports of TAX Certificate and retention team’s escalationDealing with dispute cases where different departments are involved Show less
  • Maryam Textiles Ltd
    Import Assistant
    Maryam Textiles Ltd Jun 2008 - Sep 2012
    Lahore
    • Documents handling• Insurance• Bank Related matters• Negotiation with Customers• Record keeping• Preparing material reports for audit and Customs• Dealing with Customs• Dealing with Transporters, forwarders and other intermediaries.

Kamran Yousaf Skills

Team Management Marketing Communications Corporate Communications Market Research Marketing Research Marketing Management Advertising Business Correspondence Business Analysis Microsoft Office Teamwork Analysis Project Planning Team Leadership Management Microsoft Excel Time Management Negotiation Microsoft Word Customer Relationship Management Marketing Social Media Telecommunications

Kamran Yousaf Education Details

Frequently Asked Questions about Kamran Yousaf

What is Kamran Yousaf's role at the current company?

Kamran Yousaf's current role is Certified PMP | Project Management Enthusiast | Library Management System Expert | Library Automation Expert | Enhancing User Experience Through Technology | Library Systems Specialist | Library Automation Consultant.

What schools did Kamran Yousaf attend?

Kamran Yousaf attended Comsats, University Of The Punjab, Lahore.

What are some of Kamran Yousaf's interests?

Kamran Yousaf has interest in Social Services, Civil Rights And Social Action, Politics, Environment, Education, Poverty Alleviation, Disaster And Humanitarian Relief, Human Rights, Health.

What skills is Kamran Yousaf known for?

Kamran Yousaf has skills like Team Management, Marketing Communications, Corporate Communications, Market Research, Marketing Research, Marketing Management, Advertising, Business Correspondence, Business Analysis, Microsoft Office, Teamwork, Analysis.

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