Relationship building with new and existing clients.Provide hiring solutions to organizations to meet their recruitment needs.Design and develop marketing strategy to bring prospective clients on board.Work with technical staff to fulfill customer needs.Effectively communicate new product development to potential clients.

*Majorly responsible for liaison between different domains like QA, IT, Radio Frequency, Engineering teams for timely resolution of issues for better Customer experience.*Supported sales teams of Business centres, Franchises, Key account managers to achieve organizational sales goals.*Support to nationwide touch points with a well-timed resolution of both internal and external customer’s complaints.*Escalation of CRM related issues to Engineering and IT teams for timely resolution by taking strong follow-ups.*Resolved customer’s complaints related to Cellular network, Overcharging and billing disputes within predefined KPIs.*Conducted nationwide training for Key Account Managers related to CRM handling and empowerment of bulk activities.*Responsible to disseminate important and critical information to all nationwide touch points via emails for better customer handling.*Trained new interns and team members in order to make them familiar with the SOPs, functionality of CRM, Process changes and newproduct launch.

*Majorly responsible for coordination between NOC teams, Business centres, Franchises and Call centre for customer’s issue resolution.*Resolved customer’s complaints related to franchises, PTA Complaints, GR escalations and Ownership dispute cases.*Executed PTA 668 data for disowned prepaid and postpaid numbers on a daily basis.*Processed bulk activities received from Key account managers of corporate accounts within time.*Monitor franchises remotely and actively resolve customer issues and complaints pertaining to the specific franchise.*Participated in MINSAT Audit for prepaid numbers and received Operational Excellence award.*Achieved highest ICE (Instant customer endorsement) score in the support centre and received most talented employee of the year award.

*Answered calls professionally to provide information about products and services, take or cancel complaints, or obtain details of complaints.*Fulfilled operational requirements and maintained service level.*Provided best solutions to customers regarding their queries within SOPs.*Served as an Outbound Representative and was responsible for making calls to customers about their complaints.*Actively participated in a GPRS Call back project to help customers to configure handset settings manually.*Twice received surprise award on exceptional performance and adherence.