o Conducted thorough intake interviews with clients, collecting essential demographic and personal information.o Assessed client needs and determined appropriate services or resources, providing referrals when necessary.o Documented accurate and detailed information in the organization's database system, ensuring data integrity.o Responded to client inquiries and concerns promptly and professionally, resolving issues to ensure client satisfaction.o Collaborated with internal… Show more o Conducted thorough intake interviews with clients, collecting essential demographic and personal information.o Assessed client needs and determined appropriate services or resources, providing referrals when necessary.o Documented accurate and detailed information in the organization's database system, ensuring data integrity.o Responded to client inquiries and concerns promptly and professionally, resolving issues to ensure client satisfaction.o Collaborated with internal teams to coordinate client services, ensuring a seamless transition and efficient workflow.o Maintained confidentiality of sensitive client information in accordance with organizational policies and legal regulations.o Assisted in the development and implementation of improved intake processes to enhance efficiency and client experience. Show less

Manage relationships with vendors, service providers for stock replenishment and accounts payable functions.o Responsible for managing office operations and installing standard operating procedures for prompt customer responses and review of technical escalations.o Review and approve requisitions for service and scheduling of outbound repair for mobile technicians. o Responsible for ensuring office financial objectives are met by preparing annual budget for the office, planning the… Show more Manage relationships with vendors, service providers for stock replenishment and accounts payable functions.o Responsible for managing office operations and installing standard operating procedures for prompt customer responses and review of technical escalations.o Review and approve requisitions for service and scheduling of outbound repair for mobile technicians. o Responsible for ensuring office financial objectives are met by preparing annual budget for the office, planning the expenditures, analyzing variances, and carrying out necessary corrections that may ariseo Manage all aspects of pre and post sale activities related to software implementation.o Develop workflow strategy, customer training material, and field marketing collateral.o Partnered with Sales and Marketing to creatively identify, market, and drive new revenue opportunities through competitive leveraging.o Track and report all field activity, go-to for customer, product and service escalation, product inquiry. Show less

Developed and reported competitive insights, intelligences, customer purchasing behaviors and retail associate feedback. o Developed relationships with all store personnel to properly understand sales trends, target market and competitive offerings as well as encouraging repeat sales through the use of assisted selling and promotional initiatives.o Executed marketing strategies in the form of Point of Sale (POS) displays via Plan-o-gram, Spiff opportunities for sales associates and… Show more Developed and reported competitive insights, intelligences, customer purchasing behaviors and retail associate feedback. o Developed relationships with all store personnel to properly understand sales trends, target market and competitive offerings as well as encouraging repeat sales through the use of assisted selling and promotional initiatives.o Executed marketing strategies in the form of Point of Sale (POS) displays via Plan-o-gram, Spiff opportunities for sales associates and in-store demonstrations for sell through.o Reviewed customer inquiries and performed customer services duties with each transaction and post-sale follow-up. Show less