1St Line Support Technician
CurrentRelationship Management - Effectively communicate with colleagues, clients, and stakeholders to build strong professional relationships to ensure successful collaboration.Problem Management - Identify, analyze, and resolve IT issues efficiently and maintain system stability to minimize disruptions.MS 365 Licensing - Manage Microsoft 365 licenses, understanding different subscription plans to optimize resource allocation for cost-effective usage.Computer Performance - Monitor system health, diagnose bottlenecks, and optimize configurations to ensure efficient IT environments.Group Policy - Configure policies for security, access control, and organizational needs.Exchange Online - Manage mailboxes, security, and collaboration features.Server Performance Monitoring - Monitor server health, prevent downtime, and optimize resource utilization with tools like Windows Performance Monitor.Conditional Access - Implement policies for user access based on specific conditions to enhance security and user experienceKnowledge Base (ITGlue) - Document solutions, troubleshooting steps, and best practices.Streamline support processes and empower users.Active Directory Services - Manage user accounts, authentication, and permissions within a Windows domain.
