• Daily workflow oversight• Business opportunities identification & business development strategy design• Client relationship management• Strategy design & development for the well-being, learning & growth and productivity of HR• Project management and consultants teams supervision• Organizational audit and strategic–operational support• Training and coaching of clients teams• Development and management of support programs for start-ups and SMEs• Start-up's sourcing & selection for incubators and start-up growth accelerators

• Accelerator operations & processes monitoring & assessment• Improvement recommendations and implementation• Start-ups selection process coordination• Business opportunities analysis between start-ups and Orange CI business units• Communication on start-ups and the Orange Fab acceleration program• Start-ups performances monitoring & assessment• Start-ups business strategies development• Coaching and mentoring sessions organization and coordination• Organization and coordination of network events

• Call center quality evaluation• Call center quality Improvements implementation • Customer service staff performance evaluation• Customer service staff training

• Mobile payment offers B2C communication strategies design• Advertising campaigns monitoring and improvement for B2C mobile payment and internet offers