Kamya Pamnani Email & Phone Number

Singapore

Singapore

Singapore

Single-handedly responsible for presales, customer success, onboarding, renewals and retention activities around the SmartSheet product.----------------------------------------------------------------------------------------------------------We are a Value-Added Distributor of Smartsheet across Asia. Smartsheet is the only platform that can scale from a single project to end-to-end work management, connecting business on a no-code, cloud-based platform where anyone can create the solution they need — backed by the control and security IT requires. Key Responsibilities are:• Subscription Renewals & Contract Negotiations • Customer Retention and identify expansion opportunities. • Partner with Professional Services to ensure success implementation • Handle all functions of Presales, Onboarding of clients, Trainings, Client Services and Renewals around the Smartsheet product• Change Management, Training and Adoption Support • Meeting customer success targets & KPIs such as Negative Churn, and Advocacy. • Develop and deliver on Customer Success Plans • Conduct Executive Business Reviews • Effectively facilitate and lead cross-functional team activities • Facilitate product roadmap and thought leadership sessions with all levels within a customer organization.• Key link between our APAC customers and Smartsheet’s Sydney-based APJ office, collaborating closely with my peers to drive success

Singapore

• Conduct extensive research and report upon target companies, departments and executives• Discover, navigate and document an organisations landscape and deliver to the Sales team in a timelyand consistent fashion• Generating a pipeline of leads and business opportunities through research into companies

Melbourne, Australia

• Reporting to company management, working closely with key internal stakeholders to identify process trends and resolve operational issues• Analyze and document business reporting requirements• Develop customized reports for business and management using MS Excel reporting tool and Oracle CRM.• Work with a diverse team, developing strong working relationships through coaching on products and services, which contributes to a rewarding working environment.

Melbourne, Australia

• Perform ongoing analysis of current operational data and metrics to identify improvement opportunities and issues• Working closely with key internal stakeholders to identify process trends and resolve operational issues• Performing root cause analysis (testing) to help resolve and prevent systemic data or operational issues• Analyze and document business reporting requirements for multiple retail store operations

Mumbai Area, India

• Primary contact for Loans, Collections, SEG (Small Enterprise Group), Agri, Remittance, Cross Sell and Retail Structure Finance (Buyout and Sell down) Reporting.• Authored business requirement documents and ran workshops to get requirements and validate solution design.• Managed multiple internal reporting projects received from business.• Managed a team of four reporting analysts.• Liaised with business for identifying prospective project reports.• Liaised with various stakeholders to maintain pipeline of work.• Analyzed reasons and suggest alternative methods during business slow down.• Trained new reporting analysts on ICICI reporting tools. • Received accreditation for developing several new financial reports and business processes.• Perform detailed analysis on delinquent portfolio.

Graduate Diploma In Business Management, Project Management

Part-time studies

B.E. In Biomedical, Biomedical Engg

Activities and Societies: National Service Scheme, IEEE-EMBS