Performed the end to end Service Delivery Planning and Product Management for Technical Support and Field teams on delivery issuesWorked closely with all TSS HQ and US regional/geography to assist with their requirements (including national language specific requests)Announce new Lenovo (desktop/laptop/tablet/server) hardware/software products for Canada. Communicate information to Support divisions and provide direction on service strategy. Setup parts and education requirements.Identify and action product quality issues, parts availability, education with the Service Delivery organization.Review hardware and software warranty results. Adjust plan(s) to accommodate changes to environment. Work with Parts planner to review parts stocking strategy for Canadians inventory.Resolve issues on unsatisfactory product performing machines. Track and develop action items to address concerns.

Supervising/coordination/scheduling of projects (IMACs and Engineering changes) for 62 members. Built credibility, established rapport and maintained communication with account holder at multiple levels, including those external to the organization.Sample Significant Project-Bank of Nova Scotia & Bank of Montreal ABM Polymer Upgrade:The purpose of this project was to certify all ABM, to be able to use the new polymer bills in GTA and the surrounding area. I directly managed 2 contractors and scheduled over 600 ABMs within a 7 month period with completion date of November 1st. Responsibilities included providing required tools and equipment for contractors, branch access and handling of technical issue and escalations.Additional: Training and Development of technicians. Event Documentation (root cause analysis, updating), including leading/supervising Lenovo team  Coordinated Toy R Us scheduled roll out upgrade which resulted in “exceeding” customers expectation. Other notable projects including successful completion of Kalex Katz, Marks Work Warehouse, Shoppers Drug Mart upgrade/roll outs Selected key project specialist to lead to completion for challenging project such as Hilton