Helping people understand their real estate assets.

Sharing over 15yrs of experience in Design Leadership, Operations, Process improvement and Innovation with innovative people who want to:* Understand their products, processes, and people intimately* Define, design, and develop their ideas clearly* Build user-centric teams, products, and services efficiently

Helped improving the fragmented patient and caregiver experience of our loved ones by operationalizing design utilizing HCD+Agile.

Charged with the operational side of a global team of 100+ UX professionals, with a focus on setting the overall vision for DesignOps.Tactical responsibilities included program delivery for UX platform for design standards covering design systems, content and conversation design as well as improving operations for work intake and vendor engagement.

Directed people, processes, projects, and road maps, for research, strategy, and design on a critical Omni Channel platform supporting multiple critical Cyber and Intelligence products protecting customers from billions of dollars in fraud.Owned journeys and roadmaps for a portfolio of 7 key products as principal UX Architect.Defined, benchmarked, improved UX & Bus. KPIs Utilizing HCD and Lean Research.Identified and mentored talent to grow a global team of 12+ resources.Co-created engagement to integrate Lean UX into Agile product life cycle.Provided data-driven recommendations to inform continuous improvement to executive leadership.Earned leadership recognition for providing interactive demonstration of platform functionality to the board of directors.Led strategic innovation challenges resulting in the creation of new high-value products.

Orchestrated human-centered strategies with cross-functional teams in an Agile environment to deliver a more efficient experience for Ameren customers and field personnel through the Digital Outage program.Led research and design of a portfolio of measurable and customizable products to proactively inform and consistently communicate with customers across multiple channels such as www, SMS, and IVR.helped increased the efficiency of field ops restoration efforts leading to putting fewer lives in danger for a shorter amount of time, and a substantial decrease in carbon footprint. Contributed to building an in-house UX team introducing industry standards and best practices.Led HCD activities supporting the implementation and adaptation of Agile Methodologies.

Designed and conducted user-centered methodologies to accelerate the transfer of multiple current state products and journeys into one all-new streamlined and more efficient experience for Financial Advisors. Reduced project timelines by leading qualitative and quantitative research strategies in close collaboration with cross-functional teams to ensure alignment and big-picture thinking.Facilitated the development of new revenue streams by providing evidence-based recommendations for the development, adaptation, and optimization of new products and features.

Managed projects, stakeholders, vendors, and timelines in a startup partnership providing clients succinct means to convey complex brand identity, mission, and vision across physical and digital media to engage users, stakeholders, and investors successfully and confidently.Facilitated the timely delivery of product development and innovation workshops for national clientele. Implemented new business practices, transitioning key accounts to retainers for stable cash flow projection.Managed stakeholders, vendors, relationships, SOWs, and P&L.

Directed interaction design engagements, including intake and throughput, as well as project, people, and vendor management. Managed, researched, designed, and developed digital products for key national accounts including Salesforce, Marketo, Linkedin, Aptus, and InBev. Retained and maintained strategic partnerships and increased year-over-year business opportunities.Identified, and coached new and existing talent on industry standards and best practices.

Responsibilities included:•User Experience and Interaction Design•Product Development and Innovation•Rapid Prototype and Concept Testing•Web Design and Development•Storytelling and Presentation

Digital Fine Arts | Interaction DesignCreated original static and interactive art work and branding for International ClientalManaged budget and bandwidthNegotiated contracts and retainersCollaborated with local and remote vendors

Helped students better understand and execute concepts and tools with focus onAdobe CSWeb Design and DevDigital Arts

Helped students better understand and execute concepts and tools with focus onDigital MediaAdobe CSPhotography and digital printing