Kanak Dhawan Email & Phone Number

Mumbai, Maharashtra, India

Contribution: Responsible for Site Reliability Engineering Implementation for CloudOne DevOps Platform which improved platform’s availability, reliability, performance, robustness of service and efficient utilization of its assets• Create and execute proof of concept (POC) to achieve SRE implementation for CloudOne DevOps platform• Collaborate, research, and analyze Service Level Objectives (SLOs) achievable within a 3-month timeframe to implement and monitor objectives• Create plan and roadmap of SRE best practices suitable for CloudOne platform to implement in FY22• Product owner and project manager for SRE implementation within CloudOne product

Evanston, Illinois, United States

Teaching Assistant and Grader for ENTREP 395/495: Consulting with Wearable Tech for Spring 2021 Quarter

Greater Chicago Area

• Technical analyst on the production side working in Portfolio management and Online Batch (OLB) verticals. • Analyzed over 300 orders using UNIX and SQL to observe and document changes to raw data based on customer requirements and adherence to standards• Designed communication standards within associates and clients via augmenting features of CRM systems such as Salesforce, in means to foster a collaborative work environment and increase data proficiency by 40 percent• Handled running 10+ customer work orders, shipping data files and billing clients for the products they used• Visualized data for IT metrics dashboard using Excel and identified team’s performance• Practiced project management skills by mediating and taking real time status updates at weekly team meetings• Collaborate with teams within BCS (Batch Credit Services) on translating process designs, with adherence to standards, into repeatable system configurations while maintaining required documentation.

Greater Chicago Area

• Designed, developed and deployed a custom dashboard for enterprise clients on Metabase which increased customer retention and conversions• Customized back end coding to manage dashboards as required for over 30k data entries• Created UX mock-ups using Invision app with basic integration styling and customization to predict recommendations for reactivation campaigns

Worked till the end of summer with the Duke Energy Academy at Purdue (DEAP) program which aims to inspire high school students and teachers in energy sciences and engineering. As a counselor i'm required to train and work for a period of 4 months to gain experience in terms of leadership, networking with industrial leaders and professors as well as guiding students throughout the week-long program.

Master Of Science - Ms, Information Technology

Bachelor Of Science - Bs, Data Visualization And Web Programming And Design With A Minor In Art And Design Studio

Activities and Societies: MsTech Purdue Collective - President, Purdue Aharya , Computer Science Women's Network, Purdue Art Community

High School, Icse And Isc Science, 5Th-12Th