Kanika Bhasin Email & Phone Number

New York, Ny, Us

New York, New York, United States

New York, New York, United States

New York, New York, United States

- Develop & lead release management program across multiple engineering teams- Manage intake and evaluation process for new feature requests across multipleengineering teams- Manage weekly change advisory board, prioritize user stories and assess risk levels across entire organization- Conduct sprint planning, daily stand-ups, and retrospective meetings across 4 JIRA projects to align with business deliverables - Led a team of 4 engineers to complete first Kubernetes upgrade ahead of target in Q12022- Worked across engineering, customer success and technical services to release majorsoftware versions and subsequent minor versions quarterly in 2021-2022 to enhance customer experience- Completed first EOL support project for Amazon RDS instances in Q4 2021

New York, New York, United States

- Led a team of 6 engineers to complete Zendesk to JIRA Service Desk migration in 6 months - Tested and implemented a new release rollout for IT vendor application in 2 months

New York, New York

- Owned full incident lifecycle for P0/P1 incidents for clients and internal teams- Conducted and facilitated post mortem and retrospective meetings- Managed Incident Management, Technical Services and On-Call Engineering processes- Created global handover process for Technical Services to meet SLA requirements- Provided production support and managed releases for all AMERS clients- Maintained knowledge base tools and processes that support the organization

Greater New York City Area

- Managed all Americas clients using custom ET solutions- Hired, trained and managed new Americas support and implementation team- Assessed risk levels across all projects, daily support issues and change requests, adhering to all SLAs- Recognized trends in client feedback and respond to escalations effectively- Built reports to help clients meet their ongoing MIFID II regulatory requirements- Reviewed issues and requirements for monthly releases in JIRA using agile methodologies- Collaborated with sales, product managers, developers and QA engineers for globalsystem discussions, knowledge sharing and best practicesProjects:- Hired and trained new technical specialists, promoting a collaborative approach to training sessions- Co-managed system upgrades for 3 major banking institutions requiring to be MIFID compliant- Onboarded 5 new ET clients, tasks included liaising and training with internal and external stakeholders- Deployed ET Business Intelligence reporting tool for offshore clients

Greater New York City Area

- Managed 70% of ET systems in AMER, consistently managing ~15 projects simultaneously involving multi-bank portals, API integrations and auto hedging workflows- Delegated and prioritized support issues, leading to effective management of SLAs- Prioritized fixes and enhancements using root cause analysis- Proposed solutions to align with customer requirements and reduce development effort- Offered mentoring and training sessions to internal and external stakeholders globally- Shared knowledge incorporating customer support best practices through blog postsProjects: - Deployed latest ET systems for 2 clients within 6 months that included software upgrade and integrating multi-bank portal systems for ESP and RFS*Post go-live number of issues minimal, entailing a seamless transition to latest versions by engaging all internal support and external customer teams

Greater New York City Area

- Managed support issues using follow the sun model- Translated client requirements to technical requirements for Electronic Trading (ET)application, streamlining client business operations in North America with supportextending to LATAM, EMEA and APAC regions- Tested, implemented latest ET versions for both on-premise and hosted customers,leading to 95% reduction in reported issues and 100% positive feedback from clients- Developed and presented project plans for standard and custom implementations for ~10 financial institutions tracking project kickoff to go-live- Retained lowest count of reported issues and bugs for 5+ years- Served as expert for OMS functionality for all stakeholders- Managed projects integrating post trade service (TRTN) with ET- Coordinated with multiple teams to compile monthly release notes, creating a moreorganized software release process- Liaised with third party trading venues for integration issues and spearheaded clientintegration projectsProjects:- Implemented limit orders to an existing ET system, resulting in enhanced functionality and positive feedback from traders- Built, tested and delivered latest RET system for both deployed and deployed customers within 2 months that included migration and upgrade of Oracle database and Solaris applications, resolving branding inquiries and prioritizing bug fixes- Migrated a bank's liquidity provider to a new interface connecting into RET. Project completed within 6 months that included extensive UAT and conducting weekly calls with client's business and technical teams to track progress- Integrated client's ET system to Thomson Reuters Trade Notification (TRTN), a post trade notification system. Project completed within 3 months comprised of UAT, weekly calls with client's business and technical teams to track progress*Successful setup between ET and TRTN services allowing bank to trade on ET platform and flow to TRTN, booking deals to back office

Greater New York City Area

- Administered Luminis and Blackboard applications providing first line support 24/7/365- Served as main project lead, working with internal teams and vendors to successfully upgrade Blackboard application and integrate university portals with SunGard Banner- Researched, developed and implemented new university portal homepage within 6 months, increasing student activity and user-friendliness - Built SQL reports and analyzed university visitation system data for 18+ departments- Tested and implemented business rules in BMC Service Desk application for IT access requests- Liaised with CBORD, Micros, Pharos vendors to address technical issues and develop solutions for our end users comprised of faculty, students and internal IT teams

Greater New York City Area

- Provided support for university portal with 98% issues resolved within 24 hours- Spearheaded project to formalize support process by producing technical support form, reducing e-mails between support team and portal end-users- Supported on-call schedule and responded to high priority incidents in a timely manner

Greater New York City Area

Master Of Business Administration - Mba, Finance

Activities and Societies: Beta Gamma Sigma International Honor Society, Executive-in-Residence Program, Day at Wall Street Program.

Bachelor Of Science - Bs, Computer Science, Business

Activities and Societies: Phi Eta Sigma Honor Society, College of Professional Studies Honor Society, Women in Science Society