Bill Kan Email & Phone Number

Doing what I love, to be continued, can’t wait to start….

Resharpen interview skills, upskill/reskill technical proficiency and professional development.

Redmond, Washington, Us

Analytics team on the Power Platform Governance group.Developed application features for customer to use.Managed software development projects. Designed system for maximum availability, reliability and performance. SRE engineering work.

Redmond, Washington, Us

•Embedded in Software Engineering team and brought DevOps excellence and visibility to theleadership team. Created Markdown driven notebook and document website to store and consumed byteam on-call engineers significantly improved knowledge transfer on the job. Produced high quality signal and fixed telemetry ILogger implementation in the codebase to allow monitor to trigger in the correct alert state. This reduced the daily incident ticket count from 90+ to 30+ in 6 months and allowed the team to became proactive from reactive state.•Led the cross-functioning team effort where I delivered specifications and solutions to harden 100+Azure Web App and SQLs for internal engineering team usage and ensured teams had monitorcoverage across Pubic and Government Cloud. Achieved the goals of 100% elimination of SQLusername and password to authenticate and 100% monitoring parity coverage everywhere.•Designed, prioritized and resolved complex engineering challenges for this estimated multi-year's project to migrate 100+ VIP CRM Online customers with different performance and availability requirements and successfully moved them from SQL Server to Azure SQL platform within 12 months.

Redmond, Washington, Us

• Launched Application Support team for SQL Test org and created operational capabilities for oursystems with end-to-end engineering support experience for our internal customers to make serviceinquiry and developed ASP.NET HTML documentation website.• Developed toolsets in C# to validate and verify of Test Lab service health and created one unifiedmonitoring solution to operate in SCOM and fast detection method to meet Time to Detect SLA of 15minutes.•Led the cross disciplines team as beta customer of the flagship features AlwaysOn Availability Groupand In-Memory OLTP for SQL Server 2012 and Hybrid-Cloud scenarios for SQL Server 2014 andupgraded these technologies to the Test Lab environments and gave feedback to the SQL Serverproduct teams before they shipped to external customers.•Received Team Achievement Recognition award for outstanding work and invited to speak atTechEd 2014 North America and SQL PASS conferences and shared our experiences migrating anddeploying HADR features. Demonstrated at DPG TechFest 2013 for an innovative solution I created todiagnose database problems in the Azure SQL DB and received positive inputs from SQL Product teammembers.

Redmond, Washington, Us

In this full time role I've worked in the capacity to provide engineering support and development for the line of business applications for the Microsoft IT Release Service team.• Performed complex problem solving, solution definition and implementation • Designed and deployed scalable solutions to accommodate projected capacity needs. • Responsible for maximizing availability, recovery and performance of supported services. • Analyzed production systems to locate inefficiencies and bottlenecks.

I was working under the direction of a Microsoft full time manager to provide the best in class support experience for our customers of the Microsoft IT Release Service team.• Accountable to make sure our incident management tickets were resolved within SLA.• Resolved complex issues by collecting key metrics to support the cause.

Second largest convention facility in Greater Seattle, responsibilities included organization's data, networks and infrastructure.• My first high visibility project was migrating legacy event planning applications to the latest version in order to compete in the market. Led the organization in charge of upgrading entire Microsoft technologies stack to Windows 2000-based clients and servers and SQL Server 7.0. Led the vendor application team forklifted code-base to the newer version.• Increased work efficiency and speed of delivery of event planning staffs by making network infrastructure more responsive and available.