●Led a team of 12 customer service representatives, ensuring exceptional service and adherence to company policies.●Implemented PM methodologies like Agile or Kanban to break down projects into manageable tasks, establish clear and measurable goals for the team, aligned with product shelf-life targets to enhance team productivity and efficiency, resulting in improved product shelf-life availability rates from 79% to 91%.●Arranged work schedules, delegated tasks, and provided continuous coaching fostering a collaborative work environment.

●Proficient in financial management, including handling petty cash transactions and maintaining accurate records.●Collaborated with the compliance and training departments to fulfill mandatory training requirements

●Served 100+ customers daily while closing on shift with sales of up to €15,000.●Operated with a team of 15 members during peak hours, addressed customer needs courteously, and collaborated effectively with staff and management to deliver exceptional customer service.

●Managed customer accounts and processes to ensure relevance and efficiency.●Coordinated projects and supported client relationship management.●Collaborated with a range of teams to address operational issues and improve productivity.●Evaluated client requirements, resolved queries, and provided exceptional customer service, resulting in improved client satisfaction scores of 93%.●Mentored junior associates and fostered a positive work environment through interactive activities.

-Devised social media strategies contributing towards social media presence.-Designed campaigns to run on social media platforms.

●Conducted market research on existing brands and their marketing strategies.● Scheduled meetings, coordinated appointments, and managed project team calendars.● Supported the communication and marketing of sustainability programs.

Handled recruitment of content writers for the organization.

Content creator (Written) for entertainment media platforms