Kandi Leffew Email & Phone Number

United States

• Gathered parts information for robotic repairs
• Run Cost Analyst on repairs and replacement of robots and or parts
• Cost comparison on purchased parts, schedule training and consolidate RO’s
• Coordinate trip, hotel and classroom instruction base fee and associated trip cost

Greater Detroit Area

• Partnered with Product Management in the preparation, pricing and execution of all new product rollouts and line extensions.
• Prepared labor pricing and profitability models.
• Conducted analysis and prepared executive-level reports of findings.
• Prepared BUMP Sheets, RFQ’s, BOM’s, and APQAs
• Prepared Quote sheet for new business
• Good understanding of cost and estimating techniques

Auburn Hills, Michigan

• Resolved customer complaints ensuring customer satisfaction within SLA guideline
• Documented customer claims provided weekly reports to senior management
• Developed training process and documents for onboarding agents
• Worked within Federal EPA and NTHSA guidelines
• Managed fleet inventory processing title verification, lien check and VIN
• Organized, and executed special projects and high- priority programs

Warren, Michigan

• Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction
• Ensured all legal standards were met
• Reviewed key performance index reports
• Provided executive summary of all customer interactions
• Managed all customer complaints and escalations
• Directed continuous improvement program for support managers and team members

Warren, Michigan

• Served as L1 and L2 support in claims center
• Utilized active listening techniques to deliver exceptional customer service to policyholders
• Communicated critical information to policyholders regarding their claims
• Reviewed new files to determine current status of claim
• Developed action plan for each new claim
• Completed and submitted the required “Defect and Noncompliance Information Report”

Warren, Michigan

• Responsible for gathering warranty facts and repair assistance while utilizing agent’s empowerment
• Reviewed third party inspection reports along with recall to provide case resolutions
• Determined warranty coverage for parts
• Processed warranty claims - reconciled monies due and followed up on outstanding claims
• Interacted with A/P and A/R departments to ensure finances were reconciled
• Monitored factory recalls and announcements to maintain performance

Warren, Michigan

• Created and monitored employee schedule to support production.
• Evaluated production stations to ensure maximum efficiency.
• Enforced Safety Policy
• Prepared CAPA reports
• Maintained proper usage of materials, investigated any discrepancies

Greater Detroit Area

• Prepared closing disclosures, post-closing records and disbursements
• Contacted appropriate agencies to complete searches, order records and obtain documents
• Estimated closing dates and scheduled meetings
• Consulted with outside vendors to identify and resolve loan closing issues
• Filed completed loan applications with underwriting and made approval or denial recommendations
• Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations

Bachelor Of Applied Science - Basc, General Studies, 3.75

Certificate, Robot Programmer

Associate'S Degree, Criminal Justice And Corrections