Kandi Leffew Email & Phone Number

United States

• Gathered parts information for robotic repairs• Run Cost Analyst on repairs and replacement of robots and or parts• Cost comparison on purchased parts, schedule training and consolidate RO’s• Coordinate trip, hotel and classroom instruction base fee and associated trip cost

Greater Detroit Area

• Partnered with Product Management in the preparation, pricing and execution of all new product rollouts and line extensions.• Prepared labor pricing and profitability models.• Conducted analysis and prepared executive-level reports of findings.• Prepared BUMP Sheets, RFQ’s, BOM’s, and APQAs • Prepared Quote sheet for new business• Good understanding of cost and estimating techniques

Auburn Hills, Michigan

• Resolved customer complaints ensuring customer satisfaction within SLA guideline• Documented customer claims provided weekly reports to senior management• Developed training process and documents for onboarding agents• Worked within Federal EPA and NTHSA guidelines• Managed fleet inventory processing title verification, lien check and VIN• Organized, and executed special projects and high- priority programs • Planned deployments and managed releases

Warren, Michigan

• Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction• Ensured all legal standards were met• Reviewed key performance index reports• Provided executive summary of all customer interactions• Managed all customer complaints and escalations• Directed continuous improvement program for support managers and team members• Implemented new quality assurance and customer service level agreement

Warren, Michigan

• Served as L1 and L2 support in claims center• Utilized active listening techniques to deliver exceptional customer service to policyholders• Communicated critical information to policyholders regarding their claims• Reviewed new files to determine current status of claim• Developed action plan for each new claim• Completed and submitted the required “Defect and Noncompliance Information Report”• Processed total loss of vehicle cases

Warren, Michigan

• Responsible for gathering warranty facts and repair assistance while utilizing agent’s empowerment• Reviewed third party inspection reports along with recall to provide case resolutions• Determined warranty coverage for parts• Processed warranty claims - reconciled monies due and followed up on outstanding claims• Interacted with A/P and A/R departments to ensure finances were reconciled• Monitored factory recalls and announcements to maintain performance• Maintained detailed customer service records

Warren, Michigan

•Created and monitored employee schedule to support production.•Evaluated production stations to ensure maximum efficiency.•Enforced Safety Policy •Prepared CAPA reports•Maintained proper usage of materials, investigated any discrepancies

Greater Detroit Area

• Prepared closing disclosures, post-closing records and disbursements• Contacted appropriate agencies to complete searches, order records and obtain documents• Estimated closing dates and scheduled meetings• Consulted with outside vendors to identify and resolve loan closing issues• Filed completed loan applications with underwriting and made approval or denial recommendations• Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations• Worked closely with clients to get appropriate loans, inspections and credit reports• Acted as liaison between buyers and sellers to ensure positive experiences for both parties

Bachelor Of Applied Science - Basc, General Studies, 3.75

Certificate, Robot Programmer

Associate'S Degree, Criminal Justice And Corrections