Kandi Barrell Email & Phone Number

San Antonio, Tx, Us

Salesforce CRM and Certinia ERP, PSA, OIM, and Revenue Management Applications Analyst implementing feature enhancements, providing support to users, and act as System Administrator.Cloud Operations Analyst responsible for managing and optimizing the monthly consumption of cloud services for customers across multiple cloud OEMs (e.g., AWS, Azure, Google Cloud). Key functions include monitoring and ensuring accurate usage data, facilitating timely and accurate invoicing, and supporting customer satisfaction through proactive communication and issue resolution.

• Acting member of a large scrum team leveraging technical credibility to drive constructive discussions and decisions on priority, interdependencies, and related processes• Translate high level requirements into products and product features. Create work items in stories in backlog. Work closely with engineering and QA to validate that the work item meets acceptance criteria• Develop user stories from solution architect’s design and customer requirements including details of the data interfaces within the different layers of the data platform• Provide vision and direction to the Agile development team and stakeholders to create requirements that meet the product and business needs/vision• Prioritize stories, epics and themes to ensure development team focuses on those with maximum value that are aligned with product strategy• Collaborate with Engineering & Product Managers on resources, scope, prioritization, processes, and deliverables

• Product Management for the Enterprise Services Agile Release Train (ART), consisting of 16 teams across various products, including HRIS & Data Services, M&A, and Sirius Applications• Advised teams on portfolio and strategic priorities driving alignment around objectives driven by business outcomes• Developed ART level roadmap for executive leadership to set expectations and drive business decisions

• Product Owner for end-to-end application suite supporting 3000+ end users, spanning all areas of the business, from campaign to cash• Developed and led workshops with various advisory boards comprised of executives, leadership, and subject matter experts from all areas of the business to assess ideas, define potential enhancements and prioritize user story backlog based on business value• Partnered with subject matter experts in Operations and Accounting to continuously review and optimize business process and create user stories to update system capability to implement change.• Trusted advisor to the highest levels of leadership• Directly responsible for defining and socializing system roadmap to all stakeholders

• Led training for implementation of Salesforce CRM and FinancialForce PSA, SCM, and FFA for 3000+ end users, spanning all areas of the business, from campaign to cash• Acted as a subject matter expert in Operations to continuously optimize business process including analyzing and mapping business process to support drafting and implementing changes• Developed and implemented 6-week onboarding training program for Sales Operations Associates to provide consistent onboarding experience• Developed and delivered Fraud Awareness training for Sales and Sales Operations to increase awareness and reduce fraudulent transactions

• Monitored IBM and Cisco Partner Program enrollment requirements and ensured compliance to program rules to maintain good standing. Directly responsible for successful audit with IBM by compiling and analyzing large audit sample for compliance to partner program rule

• Responsible for pricing, product sourcing options, logistics and competitive direction for Sellers by providing cost quotes, proposals and completing prompt and accurate ordering via manufacturers and distributors• Developed training materials and delivered training to teammates in various topics including in-house applications like Microsoft Dynamics CRM and Lawson as well as Cisco tools such as CSCC and CCW

• Managed team of twelve to fifteen IBM Hardware and Software Maintenance Operations employees • Developed and managed effective relationships with the field sellers and communicated area requirements, capabilities, new programs and procedures• Served as an advocate for change to provide leadership to team and facilitate improved processes. • Identified weakness in the IBM maintenance renewal process and worked to implement efficient business process to ensure proper capture of maintenance renewal data and timely quoting with the goal of improving closure of deals thus increasing revenue of renewal business

• Contributed to the development of the first brand-specific Operations support team at Sirius. Worked with director and teammates to develop, and successfully launch, a support model for IBM system x at Sirius.• Established and maintained customer relationships on behalf of the Client Executive, as well as relationships with IBM contacts.• Promotion to Supervisor of Sales Advisor team and responsible for mentoring, training, and developing team.

Monticello, Ut

At Purple Pitchfork we strive to provide our community a local and fresh product that is grown and raised with lots of love including farm fresh eggs, vegetables, fruits, honey, and a variety of health and beauty products hand crafted with quality ingredients and essential oils.

Team leader loan servicing specialists.

Master'S Of Education, Instructional Technology

Coursework: Lectora authoring software, Instructional Design principles including ADDIE methodology, Adult Learning Theory, Curriculum.

Bachelor Of Arts

Coursework: Music, English, Psychology, Accounting, Business Computer Applications, and Information Systems.

Education record