Kandice Vantrease Email & Phone Number

-Maintain paperwork, files and accurate records for all business accounts to assure policy compliancy.-Work directly for the Region Business Development Manager in a administrative assistant capacity.-Handle day-to-day activity for all business accounts – inclusive of answering incoming calls, daily administrative tasks, updating accounts, respond to customer emails, process payments, maintain outstanding balances, schedule meetings and follow-up appointments for Region Business Development Manager.

- Completed all charges to customer accounts.-Electronically batched deposits, prepared bank deposits, and entered all information into the company system.-Reviewed customer credit and reported overdue payments to appropriate collection agencies.

- Provided exceptional customer service to both internal and external customers.- Resolved customer issues, educated customers on service and product coverage, and abided by all complaint and callback procedures. - Generated and dispatched customer work orders and entered corresponding information into the system.