Kandyce Cloud-Walters Email & Phone Number

Remote

Provided assistance to plan participants by explaining pharmacy benefits to ensure educated selections.• Communicated effectively via chat, email and phone.• Met or exceeded call speed, accuracy and volume benchmarks.

Elizabethtown, Kentucky, United States

Elizabethtown, Kentucky, United States

• Supervision of patient scheduling, registration, medical records, data entry and processing.• Coordination of the day to day operations of the practice• Promoting excellent customer service by all levels of the staff• Develops, implements, and maintains office policies and procedures• Interview, hire and train a productive medical office team and conducts performance reviews• Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences.