Kandyce Cloud-Walters Email & Phone Number

Remote

• Provided assistance to plan participants by explaining pharmacy benefits to ensure educated selections.
• Communicated effectively via chat, email and phone.
• Met or exceeded call speed, accuracy and volume benchmarks.

Elizabethtown, Kentucky, United States

Elizabethtown, Kentucky, United States

• Supervision of patient scheduling, registration, medical records, data entry and processing.
• Coordination of the day to day operations of the practice
• Promoting excellent customer service by all levels of the staff
• Develops, implements, and maintains office policies and procedures
• Interview, hire and train a productive medical office team and conducts performance reviews
• Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences.