Kandy White

Kandy White Email and Phone Number

COO @ Athena | Hypergrowth, 10X Delegation, Executive Partners, METIS, CHIEF, SHRM - SCP @ Athena
Kandy White's Location
Atlanta Metropolitan Area, United States, United States
Kandy White's Contact Details
About Kandy White

As the COO of Athena, I am passionate about empowering entrepreneurs to optimize their time and resources through effective delegation and strategic mentorship. With two decades of experience spanning multiple industries, I have dedicated my career to helping leaders achieve exceptional personal and professional growth.Athena specializes in bespoke delegation programs and executive partners that enable entrepreneurs to focus on their core strengths while seamlessly delegating tasks to capable team members. Our mission is to transform the way businesses operate by fostering a culture of trust, accountability, and continuous improvement.My expertise lies in:🏗 Delegation Mastery: Developing and implementing customized delegation strategies that drive productivity and enhance team performance.🧭 Entrepreneurial Mentorship: Providing one-on-one coaching to entrepreneurs, guiding them through the complexities of business growth and operational management.🏋‍♂️ Leadership Development: Crafting leadership programs that cultivate essential skills, from strategic decision-making to effective communication.🤝 Strategic Networking: Facilitating connections between professionals, fostering mutually beneficial relationships that drive collaborative success.At Athena, we believe that the key to success lies in leveraging the collective strengths of your team and network. By empowering leaders with the tools and knowledge they need and connecting them with like-minded professionals, we help businesses unlock their full potential.Join me on a journey to redefine success through strategic delegation, leadership excellence, and powerful networking.

Kandy White's Current Company Details
Athena

Athena

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COO @ Athena | Hypergrowth, 10X Delegation, Executive Partners, METIS, CHIEF, SHRM - SCP
Kandy White Work Experience Details
  • Athena
    Chief Operating Officer
    Athena Feb 2023 - Present
    San Juan, Pr
    Enabling entrepreneurs and leaders to achieve their full potential through life-changing 10X delegation, incredible executive partner support, and coaching to maximize outcomes of the relationships
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  • Athena
    Head Of Technology
    Athena Jun 2023 - Jul 2024
    San Juan, Pr
    Leading technology organization through transition comprising team members in 5 continents supporting over 50 unique platforms and apps.Accountable for technology due diligence with investors, delivery, vendor analysis and selection, BCP, Infosec, etc.
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  • Chief
    Member
    Chief Jul 2024 - Present
    New York, Ny, Us
    As the largest network of senior women executives, Chief gives members the vetted network and leadership insights they need to drive impact in today's rapidly changing business environment.
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  • Metis College
    Faculty Lecturer
    Metis College Oct 2023 - Present
    Metis College draws inspiration from the Greek goddess Metis, embodying sagacity, astuteness, and an indomitable spirit. These principles form the foundation of our institution and inform our mission and vision. We are dedicated to delivering an exceptional education focused on autonomous thinking, innovative problem-solving, and a broad worldview. We aspire to create a community of self-reliant knowledge seekers who actively embrace academic excellence, personal growth, and civic engagement.
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  • Conduent
    Vice President, Global Head Of Operations: Human Resources And Learning Services
    Conduent Jun 2021 - Dec 2022
    Florham Park, New Jersey, Us
    Leads a global operations team of more than 5000 HR and learning professionals in 19 countries serving 250 world-wide enterprise clients. #WeAreConduent - and we are focused on operational excellence, continuous improvement, and automation in support of ongoing product expansion/growth while overseeing day to day operations and service delivery across 4 key product pillars including Health & Wellness, Wealth & Retirement, HR Management & Operations, and Learning & Development Solutions. • Collaborates across HRLS stakeholder community to develop roadmaps for execution of process improvements, product configurations, and emerging technology solutions (AI/Automation/Mobile).• Creates programs to deliver best in class operational, technical, and service performance across a portfolio of strategic businesses and products.• Identifies and executes opportunities for optimizing work force management, enabling culture transformation, and driving back office modernization.
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  • Altisource
    Senior Vice President, Head Of Global Operations
    Altisource Apr 2019 - Apr 2021
    L-2163 Luxembourg, Lu
    Accountable for strategic oversight and execution of a multi-national team with operational accountability spanning the end-to-end lifecycle of an asset for both bulk investor portfolios and individual properties. Accountable for REO Asset Management and Brokerage (REALHome), Title/Trustee/Closing & Settlement (Premium Title Services), Field Services, Vendor Recruitment and Management (brokers, attorneys, appraisers, and property preservation), Valuations (Springhouse), Originations /Underwriting (Trelix and Granite), eCommerce Marketplace/Auctions (Hubzu), and all associated legal, compliance, regulatory, and licensing concerns. Also served as an executive sponsor, champion, and subject matter expert in completing due diligence for multiple corporate acquisitions. • Led an enterprise wide, global operations organization of over 2000 associates spanning the Americas and Asia to deliver exceptional service, quality, and compliance while also enhancing organizational capabilities. • Led a diverse set of departments and operations functions serving the end to end asset life cycle including Field Services, Marketplace, Asset Management, Valuations, Originations, Field Vendor Management, Compliance, Process Automation; and Title, Closing, & Trustee services.
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  • Adp
    Vice President, Service Technology, Small Business Services (Sbs)
    Adp Jan 2017 - Apr 2019
    Roseland, New Jersey, Us
    • Led SBS customer service technology modernization strategy, emerging technology programs, artificial intelligence (MLM, NLP, RPA, OCR, etc.), service center/omnichannel experience, systems portfolio development, workforce management, and all associated operations. • Defined and executed service modernization program including re-design of a complex small business CRM service model and selection of supporting CRM technology. Piloted, refined, and deployed front line CRM experience to over 2K contact center users in under 1 year. Launched and executed strategy for new service channels for ADP including live chat and chatbot.• Executive champion and mentor for service and operational and digital transformation initiatives aligned to grow the business, improve operations, and deliver effortless and engaging associate and client experiences. • Represented the technology and service needs of clients and associates at the Corporate ADP level and served as the key liaison with Field GMs, Division, Product, IT, and Corporate executives. • Executed critical, future forward initiatives including Agile methodology training and adoption reducing time to value and accelerating delivery.
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  • Verizon Global Technology Services
    Executive Director: Chief Of Staff To The Cio, Head Of Human Resources Systems & Smart Communities
    Verizon Global Technology Services Mar 2015 - Jan 2017
    Basking Ridge, Nj, Us
    • Directed CAO HR and real estate systems strategy, agile methodologies, and thought leadership to improve employee experience and engagement. Directed organization of 5 technology executives and over 400 global technology employees and 49 applications.• Utilized technology to influence cultural effectiveness and foster collaboration. Delivered technology programs to create a consumer-like employee experience.• Interacted with cross-functional stakeholders from multiple business units to ensure employee facing applications support business needs. • Led HR technology modernization strategy, systems portfolio development, cloud migration, and all associated operations. • Fortified team culture and capability through talent acquisition, talent management, employee development, and engagement. • Leveraged innovative data analytics to identify and attack common problems like diversity and turnover.• Functional areas supported include all IT systems related to Human Resources, Payroll, Talent Acquisition, Career & Performance Management, Learning and Development, Global Real Estate, Intranet and Social Business, and Employee Engagement, Communications & Experience.
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  • Verizon Global Technology Services
    Director: Operations & Technical Customer Service
    Verizon Global Technology Services Jan 2014 - Apr 2015
    Basking Ridge, Nj, Us
    Accountable for 5 unionized technical support contact centers in California, Texas, and Florida. The 750 employees in these centers provide front line and tier 2 technical support and customer education for all Verizon products and services for Consumer and Mass Business customers.Provided strategic and tactical direction with focus on optimizing customer and employee experience, continuous process improvement, and center efficiency.Key Accomplishments:  In a unionized environment, initiated cultural programs, best practices, and data driven process optimizations to improve operations performance. Delivered top performance in Verizon’s national footprint for customer experience, functional KPIs, and attendance. Recruited and developed leadership talent and initiated cultural programs and process optimizations that have enabled the South/West area to continue to deliver top performance month over month more than 2 years after my departure. Fueled $29M in annual revenue through employee sales referrals from a non-sales, technical support workforce.  Launched Verizon Social Media Tech Support team providing 24 hour customer support and brand management via Facebook, Twitter, Google+, etc.
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  • Verizon Global Technology Services
    Director: Process Engineering- Verizon Lean Six Sigma
    Verizon Global Technology Services Mar 2012 - Dec 2013
    Basking Ridge, Nj, Us
     Leveraged LSS and Design Thinking methodology to deliver business process transformation for technical customer support centers. Developed optimization strategy, scorecard, and program roadmap working across multiple field organizations, including regional and national teams. Utilized operations data for analysis and data-driven decision making to identify most significant opportunities to impact the business. Delivered $65M in EBITDA benefit through 55 LSS DMAIC projects. Certified Six Sigma Work Out facilitator and Change Leader. Served as executive coach and program advisor for 22 High Potential Black Belts from different depts.
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  • Verizon Consumer And Mass Business Information Technology
    Director: Digital, Self Service, & New Products
    Verizon Consumer And Mass Business Information Technology Dec 2009 - Jan 2012
    Basking Ridge, Nj, Us
    • Led portfolio governance and day to day operations for an organization of 13 executives and 1200+ employees in 10 locations (US and India) including all program planning and objectives, financial management, human resources, staffing, immigration, audit, legal, regulatory, compliance, contracts/sourcing, etc.• Led all development support functions including requirements, design, system testing, configuration management, QA, hardware/software procurement, global clearance, project management, and client management.Key Accomplishments:• Reporting to the Vice President of Digital Sales and Service Channels, achieved on time, on budget delivery of more than 1000 unique IT program deliverables annually. • Increased customer self- service rates from 18% to 30%.• Enabled new online product launches exceeding $125M in annual, incremental revenue.• Improved Verizon.com online customer satisfaction ratings (Net Promoter Score) by 33%.
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  • Verizon Consumer And Mass Business Information Technology
    Director: Information Technology: Center & Customer Experience
    Verizon Consumer And Mass Business Information Technology Jan 2008 - Dec 2009
    Basking Ridge, Nj, Us
    • Coordinated aggressive delivery schedule and timely resolution of operational and production issues for Verizon’s key strategic data and video products.• Created and directed implementation of the regional road map for operational improvements, fallout reduction, and automation opportunities focusing on operational efficiencies and cost reduction opportunities.• Led implementation of system enhancements focusing on incremental revenue and customer experience.Key Accomplishments:• Reporting to the Executive Director of IT Customer and Center Experience, created and directed program implementation of the regional roadmap for operational improvements, fallout reduction, and automation opportunities focusing on operational efficiencies, customer contact efficiencies, and cost reduction opportunities.• Developed strategy and led aggressive delivery schedule and timely resolution of back-office operational and production issues for Verizon’s key strategic data and video products (ordering, provisioning, and billing systems). • Achieved $155M in savings across multiple applications and operational centers- a 50% reduction in back office work.
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  • Verizon Consumer And Mass Business Information Technology
    Manager: Multidisciplined
    Verizon Consumer And Mass Business Information Technology Sep 2000 - Jan 2008
    Basking Ridge, Nj, Us
    Verizon Information Technology: Strategic Program Management & ControlsMANAGER: BROADBAND PROGRAM SUPPORT, OPERATIONS & FALLOUT AUTOMATION: FTTP, VIDEO, and DSL Operations, 2006 - 2008• Managed deliverables and release management in excess of $200M spanning all IT organizations.Verizon Retail Customer Management and Billing Systems: National Front Door, Planning, and Program ManagementPROGRAM OFFICE LEAD & MANAGER: FiOS IMPLEMENTATION AND NATIONAL DESKTOP, 2003 - 2006• Conducted gap analyses, strategic planning, and execution of 225 projects resulting in unification of 23 regional systems under a single user interface and national deployment of the FiOS product to key retail markets nationwide.STRATEGIC CHANNEL INTEGRATION LEAD: Channel Implementation and User SupportSMALL BUSINESS AND CONSUMER CUSTOMER RELATIONSHIP MANAGEMENT (CRM), 2002 - 2003• Led joint IT and Retail team throughout program lifecycle.• Conducted third party vendor evaluations and authored whitepapers of the results. Selected and managed third party vendors. • Negotiated desktop standards for external agent community working with legal and regulatory teams. Verizon eBusiness: Channel Implementation and IntegrationPROGRAM LEAD: iGO (formerly Desktop Forms), 2000 - 2002
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  • Other
    Volunteer
    Other Jan 2006 - Jan 2006
    • Verizon Leadership Development Program (VLDP), Executive Mentor, 2011.• Leadership Excellence and Development (LEAD) program, Executive Mentor, 2010-2011.• Designed and delivered curriculum and instruction for 2011 Leadership Series, an 8 part, web-based forum focused on leadership development and based on selected research from Harvard Business Review, Gartner, Forrester, and other prominent organizations. • Board member: Information Management Forum (IMF), 2009-2011.• Information Systems Orientation Program (ISOP) Coordinating Director, Panelist, and Speaker (2008-2013).• Presenter and Panel Member: TMForum IT & Operational Excellence Summit, an international conference of more than 1200 professionals, 2009.• Worked as a consultant for the Center for Development and Learning (CDL): a non-profit organization dedicated to improving the life chances of all children, especially those at high risk, by increasing school success, 1995-1997.• Certified Crisis Counselor for Tangipahoa Crisis Phone: a suicide, assault, and abuse hotline, 1994-1996.
  • Gte
    Career Development Program Director: Human Resources
    Gte Jun 1998 - Jan 2000
    Us
    • Managed100+ program participants including recruitment, selection, salary negotiation, training, performance plans and appraisals, career development (technical and soft skills), mentoring, and immigration.• Created and administered satisfaction surveys, program selection methods, individual salary plans, and various other documents/ tools.• Directly influenced the leadership composition of the Verizon IT organization.
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Kandy White Skills

Program Management Project Management Leadership Business Process Improvement Telecommunications Vendor Management Project Planning Customer Experience Cross Functional Team Leadership Social Media Call Centers Business Analysis Strategic Planning Six Sigma Process Improvement Project Coordination Analysis Team Leadership Organizational Development Crisis Management Financial Risk Business Process Leadership Development Human Resources Information Technology Process Engineering Change Management Project Portfolio Management Talent Acquisition Training And Development Strategy Integration Crm Software Development Management Training Security Quality Assurance Customer Relationship Management Software Development Life Cycle Software Project Management Human Resources Information Systems Talent Management Onboarding Career Development Operations Management It Operations Management Call Center Operations Back Office Operations Telecommunications Operations

Kandy White Education Details

  • University Of South Florida
    University Of South Florida
    Industrial & Organizational Psychology
  • Southeastern Louisiana University
    Southeastern Louisiana University
    Experimental Psychology
  • Louisiana State University
    Louisiana State University
    Psychology

Frequently Asked Questions about Kandy White

What company does Kandy White work for?

Kandy White works for Athena

What is Kandy White's role at the current company?

Kandy White's current role is COO @ Athena | Hypergrowth, 10X Delegation, Executive Partners, METIS, CHIEF, SHRM - SCP.

What is Kandy White's email address?

Kandy White's email address is th****@****hoo.com

What is Kandy White's direct phone number?

Kandy White's direct phone number is +181377*****

What schools did Kandy White attend?

Kandy White attended University Of South Florida, Southeastern Louisiana University, Louisiana State University.

What are some of Kandy White's interests?

Kandy White has interest in Kayaking, Social Services, Children, Education, Leadership Development, Scuba Diving, Coaching/mentoring, Arts And Culture, Science And Technology, Travel.

What skills is Kandy White known for?

Kandy White has skills like Program Management, Project Management, Leadership, Business Process Improvement, Telecommunications, Vendor Management, Project Planning, Customer Experience, Cross Functional Team Leadership, Social Media, Call Centers, Business Analysis.

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