Kandy White Email & Phone Number

San Juan, PR

Enabling entrepreneurs and leaders to achieve their full potential through life-changing 10X delegation, incredible executive partner support, and coaching to maximize outcomes of the relationships

San Juan, PR

Leading technology organization through transition comprising team members in 5 continents supporting over 50 unique platforms and apps.Accountable for technology due diligence with investors, delivery, vendor analysis and selection, BCP, Infosec, etc.

New York, NY, US

As the largest network of senior women executives, Chief gives members the vetted network and leadership insights they need to drive impact in today's rapidly changing business environment.

Metis College draws inspiration from the Greek goddess Metis, embodying sagacity, astuteness, and an indomitable spirit. These principles form the foundation of our institution and inform our mission and vision. We are dedicated to delivering an exceptional education focused on autonomous thinking, innovative problem-solving, and a broad worldview. We.

Florham Park, New Jersey, US

• Leads a global operations team of more than 5000 HR and learning professionals in 19 countries serving 250 world-wide enterprise clients. #WeAreConduent - and we are focused on operational excellence, continuous.
• Collaborates across HRLS stakeholder community to develop roadmaps for execution of process improvements, product configurations, and emerging technology solutions (AI/Automation/Mobile).
• Creates programs to deliver best in class operational, technical, and service performance across a portfolio of strategic businesses and products.
• Identifies and executes opportunities for optimizing work force management, enabling culture transformation, and driving back office modernization.

L-2163 Luxembourg, LU

• Accountable for strategic oversight and execution of a multi-national team with operational accountability spanning the end-to-end lifecycle of an asset for both bulk investor portfolios and individual properties..
• Led an enterprise wide, global operations organization of over 2000 associates spanning the Americas and Asia to deliver exceptional service, quality, and compliance while also enhancing organizational capabilities.
• Led a diverse set of departments and operations functions serving the end to end asset life cycle including Field Services, Marketplace, Asset Management, Valuations, Originations, Field Vendor Management, Compliance.

Roseland, New Jersey, US

• Led SBS customer service technology modernization strategy, emerging technology programs, artificial intelligence (MLM, NLP, RPA, OCR, etc.), service center/omnichannel experience, systems portfolio development.
• Defined and executed service modernization program including re-design of a complex small business CRM service model and selection of supporting CRM technology. Piloted, refined, and deployed front line CRM experience.
• Executive champion and mentor for service and operational and digital transformation initiatives aligned to grow the business, improve operations, and deliver effortless and engaging associate and client experiences.
• Represented the technology and service needs of clients and associates at the Corporate ADP level and served as the key liaison with Field GMs, Division, Product, IT, and Corporate executives.
• Executed critical, future forward initiatives including Agile methodology training and adoption reducing time to value and accelerating delivery.

Basking Ridge, NJ, US

• Directed CAO HR and real estate systems strategy, agile methodologies, and thought leadership to improve employee experience and engagement. Directed organization of 5 technology executives and over 400 global.
• Utilized technology to influence cultural effectiveness and foster collaboration. Delivered technology programs to create a consumer-like employee experience.
• Interacted with cross-functional stakeholders from multiple business units to ensure employee facing applications support business needs.
• Led HR technology modernization strategy, systems portfolio development, cloud migration, and all associated operations.
• Fortified team culture and capability through talent acquisition, talent management, employee development, and engagement.
• Leveraged innovative data analytics to identify and attack common problems like diversity and turnover.

Basking Ridge, NJ, US

Accountable for 5 unionized technical support contact centers in California, Texas, and Florida. The 750 employees in these centers provide front line and tier 2 technical support and customer education for all Verizon products and services for Consumer and Mass Business customers.Provided strategic and tactical direction with focus on optimizing customer.

Basking Ridge, NJ, US

 Leveraged LSS and Design Thinking methodology to deliver business process transformation for technical customer support centers. Developed optimization strategy, scorecard, and program roadmap working across multiple field organizations, including regional and national teams. Utilized operations data for analysis and data-driven decision making to.

Basking Ridge, NJ, US

• Led portfolio governance and day to day operations for an organization of 13 executives and 1200+ employees in 10 locations (US and India) including all program planning and objectives, financial management, human.
• Led all development support functions including requirements, design, system testing, configuration management, QA, hardware/software procurement, global clearance, project management, and client management.Key.
• Reporting to the Vice President of Digital Sales and Service Channels, achieved on time, on budget delivery of more than 1000 unique IT program deliverables annually.
• Increased customer self- service rates from 18% to 30%.
• Enabled new online product launches exceeding $125M in annual, incremental revenue.
• Improved Verizon.com online customer satisfaction ratings (Net Promoter Score) by 33%.

Basking Ridge, NJ, US

• Coordinated aggressive delivery schedule and timely resolution of operational and production issues for Verizon’s key strategic data and video products.
• Created and directed implementation of the regional road map for operational improvements, fallout reduction, and automation opportunities focusing on operational efficiencies and cost reduction opportunities.
• Led implementation of system enhancements focusing on incremental revenue and customer experience.Key Accomplishments:
• Reporting to the Executive Director of IT Customer and Center Experience, created and directed program implementation of the regional roadmap for operational improvements, fallout reduction, and automation.
• Developed strategy and led aggressive delivery schedule and timely resolution of back-office operational and production issues for Verizon’s key strategic data and video products (ordering, provisioning, and billing.
• Achieved $155M in savings across multiple applications and operational centers- a 50% reduction in back office work.

Basking Ridge, NJ, US

• Verizon Information Technology: Strategic Program Management & ControlsMANAGER: BROADBAND PROGRAM SUPPORT, OPERATIONS & FALLOUT AUTOMATION: FTTP, VIDEO, and DSL Operations, 2006 - 2008
• Managed deliverables and release management in excess of $200M spanning all IT organizations.Verizon Retail Customer Management and Billing Systems: National Front Door, Planning, and Program ManagementPROGRAM OFFICE.
• Conducted gap analyses, strategic planning, and execution of 225 projects resulting in unification of 23 regional systems under a single user interface and national deployment of the FiOS product to key retail markets.
• Led joint IT and Retail team throughout program lifecycle.
• Conducted third party vendor evaluations and authored whitepapers of the results. Selected and managed third party vendors.
• Negotiated desktop standards for external agent community working with legal and regulatory teams. Verizon eBusiness: Channel Implementation and IntegrationPROGRAM LEAD: iGO (formerly Desktop Forms), 2000 - 2002

• Verizon Leadership Development Program (VLDP), Executive Mentor, 2011.
• Leadership Excellence and Development (LEAD) program, Executive Mentor, 2010-2011.
• Designed and delivered curriculum and instruction for 2011 Leadership Series, an 8 part, web-based forum focused on leadership development and based on selected research from Harvard Business Review, Gartner.
• Board member: Information Management Forum (IMF), 2009-2011.
• Information Systems Orientation Program (ISOP) Coordinating Director, Panelist, and Speaker (2008-2013).
• Presenter and Panel Member: TMForum IT & Operational Excellence Summit, an international conference of more than 1200 professionals, 2009.

US

• Managed100+ program participants including recruitment, selection, salary negotiation, training, performance plans and appraisals, career development (technical and soft skills), mentoring, and immigration.
• Created and administered satisfaction surveys, program selection methods, individual salary plans, and various other documents/ tools.
• Directly influenced the leadership composition of the Verizon IT organization.

Abd/Phd, Industrial & Organizational Psychology

Masters, Experimental Psychology

Bachelor Of Science, Psychology