Kane Chan Email & Phone Number

Sheffield, Gb

Hong Kong, Hong Kong Sar

• Controlled the Variable Cost Per Trade consistently in the Authentication Centre through the meticulous control of overtime and temporary staff hours against forecast inbound volumes, successfully maintained the cost level at US$2.07 versus company target of US$2.1 in 2022 which was the lowest among the whole network.• Achieved 1.23 days AC turn time for 95% of shipments versus company target of 1.9 days through effective planning on the inbound unboxing volume depending on the capacity on the day, along with tight communication with the couriers on delivery schedules.• Established 7 working days in a week (first AC to accomplish this in the network) and night shift to increase capacity with an aim to provide a better working environment and work life balance for the staff and drove down the AC turn time even further.• Maintained the Internal Quality metric - Internal Rate of Return at 99.97% versus the company target of 99.96% in 2022 by setting up weekly meetings to evaluate the quality performance for each authenticator with constructive feedback given.• Collaborated closely with HR teams to ensure seamless execution of staff reduction processes and layoffs within warehouse operations, prioritizing employees' well-being and providing necessary resources for transition.

Hong Kong Sar

• Entrusted by the senior management to steer the warehouse operations in 5 delivery-only grocery stores in the Hong Kong Island district to the agreed SLA and KPIs.• Managed the relationship between store personnel and the delivery riders to ensure prompt order fulfilment within 30 mins to the customers.• Actively monitored the stock level of more than 3000 SKUs and liaised with merchandising team on inventory management and product selection to maximise sales.

Hong Kong

•Successfully implemented the Warehouse Management System – JDA and ground operation in a new origin Container Freight Station (CFS) based in Chennai, India. Developed training material for the local team and completed extensive system testing in preparation for go-live remotely from Hong Kong. Local management confirmed the required standards were met for the new warehouse.•Effective in providing operational and technical system support through the ticketing platform – Zendesk for warehouses in 5 different countries with a SLA of less than 6 working hours and satisfaction ratio of 95% or above.•Acted as a Project Manager for the migration of in-house sea freight operational system in the APAC region using project management tools such as Jira.•Developed and maintained key relationships with regional colleagues to provide training materials for local teams to carry out system migration in 21 countries.

Leicester

• Initiated and implemented the PIT lane layout alterations in the Fulfilment Centre (FC) - LBA1 to increase the number of parking slots for the PUP trucks, thus reducing the waiting time for the pickers and improving productivity rate by 10%.• Certified Subject Matter Expert (SME) for Pack and OB Problem Solve in Outbound operations within the FC, ensuring working practices are in line with standard work across all shifts.• Represented BHX2 as the Pack SME and liaised with EU Packaging team to increase the box suite selection in 2 packing processes by introducing a total of 10 new box types in 2018 with an aim to improve the box cube utilization, hence reducing unnecessary packaging used and improving customer experience and packers’ productivity.• Led a pioneering project within an Amazon Fulfilment Centre to successfully improve the productivity rate of custom packaging by co-ordinating subject matter experts to redesign the operational flow and physical layout of packing stations. This resulted in a 20% improvement in productivity and monthly saving of £12,600.• Launched a new Problem Solve tool – POPS locally in BHX2 by providing training sessions for the associates and colleagues, as well as improving the physical layout in OB PS area in preparation for the depreciation of the existing tool by March 2019.

Nottingham, United Kingdom

• Managed a team of 20 postal delivery workers in different delivery offices and mail centres with duties including scheduling daily rotas, dealing with ad hoc sick absence and budget management.• Increased the tracked parcel first time delivery rate from 88% to 91% in Coventry North delivery office by implementing a new business strategy on a local level called "Deliver to Neighbour".

Master Of Business Administration - Mba

Mba International Module, Design Thinking And Service Design

Bachelor Of Arts (B.A.), Finance, Accounting And Management