I am Responsible for managing the installation of hardware and software, as well as the general maintenance and upkeep of IT systems onsite to enable users are always connected to criticalservices. Part of my role is being an incident manager dealing with requests as soon as they get logged and actioning within a timely manner, dealing with high priority calls straight away. Liaising withthird party suppliers with regards to orders and hardware replacements and support for software. I am involved in all technical aspects of the infrastructure whether it be installation, configuration, operation, maintenance, and development of the sites ICT hardware, software and network infrastructure including: Servers (Physical and Virtual) storage systems (Dell EqualLogic, HP SAN), Network and data security, DHCP, DNS. My role would include checking of systems using Microsoft Operations Manager and logging calls appropriately. Monthly maintenance tasks such as WSUS/YUM updates, updates of goldmasters and applications using Microsoft Configuration Manager after images have been tested, deployment of new images to end users using VMware View. Proactively working to try make processes a lot easier by creating relevant guides/documentation, proactively looking to see what systems need updating due to any vulnerabilities.

I am Responsible for managing and controlling all technical aspects of the installation, configuration, operation, maintenance, and development of the School’s ICT hardware, software and network infrastructure including: Servers (curriculum, administration, print & intranet) internet access, cache, filter and router, Wired and wireless network devices, Network and data security, System performance of Network infrastructure, DHCP, DNS, subnets, Management information system – WCBS PASS/3SYS, Workstations and mobile devices, Software, Cabling to network devices, Networked printing devices, Interactive whiteboards and projectors, Email system, School Virtual Learning Environment. I carry out daily checks to make sure the systems are performing well, if any issues are found these are logged and resolved within a timely manner. I am also responsible for the pricing and procurement of ICT devices, software, repairs and contracts. This includes sourcing prices from suppliers and completing order forms as appropriate. Keeping the schools IT systems documentation up to date, which includes the inventory, licences, user guides and any other daily check logs. I am also in charge of the school MIS system building reports in report builder and solving any issues staff may have as well, as well as contacting the MIS Company for support. Part of my role I carry out termly upgrades and updates of the IT infrastructure and carrying out any testing such as test restores from backups to make sure they perform in a disaster. Liaising with any support contacts to resolve any issues with software or hardware.

I'm responsible for providing customer support during my visits to customer sites. Whilst onsite I will carry out maintenance work as well as new equipment installation, also I will carry out any testing of equipment while onsite. Any changes to any of the customers sites are documented, as well as solving issues onsite. I am also building relationships with our customers to see if we can offer any other services. When i'm not onsite I work on a service desk giving remote support to customers that have issues with phones (PABX, VoiP) computers (Desktops, Laptops) servers (windows 2008, windows 2012) software (Active Directory, Exchange, 3rd party software). I also carry out other jobs such as AV installation, data cabling/termination. I will also diagnose issues with routers and broadband lines going onto site to do testing and resolving issues.

Responsible for general I.T. issues, ordering toners and equipment. Daily server checks, data recovery using back-up exec. Computer upgrades/updates, as well as doing SIMS upgrades. Maintaining I.T. equipment. Supporting 1200 devices including desktops, iMacs, laptops, servers, phones, tablets and printers

Provided I.T. support to members of staff and students. Setting up new computers/laptops, AV support, upgrading iPads and removing any data off the devices. Support with general I.T. problems. Projector and smartboard maintenance.