Senior Customer Service Advisor
Current(Dual Role) Lens Customer Service & Supply ChainCustomer Service• Overseeing the department in managers absence• Taking and processing customer orders by telephone/email and fax.• Looking after big key customer accounts in the UK and Overseas.• Liaising with our overseas depots.• Selling products to the customer to interest them in purchasing more goods.• Explaining products to the customer in detail• Sending and receiving emails through Outlook on a daily basis• Sending Brochures & Mail outs • Picking orders and checking them to make sure they are correct Supply Chain • Working in a team of three• Overseeing the department in managers absence• Contacting wholesalers overseas • Counting Stock• Using Excel spreadsheets to create bulk orders to send to distributors• Chase deliveries • Edit stock on internal systemAdmin• Filing • Photocopying• Scanning• FaxingSystems (Confident in)• Microsoft Word and Excel• Word• Excel• Opera Pegasus• Insight• Outlook
