Kathy Nelson Email & Phone Number

- Develop Project Management Plan, including scope, schedule, cost, quality, communications, risk, issue, and change management approaches- Ensure project completion within determined scope, quality, time, and cost constraints- Use Smartsheet to create project reports and dashboards measuring progress against success criteria

Naperville, Illinois, United States

- Understands client's business issues and goals related to marketing databases/solutions and makes recommendations related to new/enhanced solutions- Determines and uses appropriate requirements elicitation and management techniques based on scope and nature of project- Organizes and synthesizes complex information to formulate business, functional, and.

Naperville, Illinois, United States

- People leader responsible for a team of technical writers and instructional designers- Define and prioritize documentation and training needs based on user input, and establish success criteria for user enablement- Define overall content strategy and content management processes for the organization- Lead cross-functional teams to develop and deliver.

Downers Grove, IL

- Defined product training and documentation requirements for Delivery users, partnered with the Product Organization and Acxiom Learning Team to fulfill these requirements- Lead efforts to develop training on product-related business processes- Measured training effectiveness, reported on training metrics and effectiveness to Product and Delivery.

Downers Grove, IL

- Defined training and documentation strategy for proprietary software used by more than 2,000 Acxiom associates to deliver custom marketing database solutions- Developed training approach that leveraged e-learning modules, classroom training, training webinars, and training videos- Defined training and documentation deliverables- Estimated effort.

Downers Grove, Illinois, United States

- Lead improvement projects for the Multichannel Campaign Management function, an organization of 325 employees running marketing campaigns for US and global clients- Developed a standard training program, including training plans for new hires, specific job roles, and specific tools- Facilitated Lean workshops and managed improvement projects; for one.

Downers Grove, Illinois, United States

- Member of the team that achieved ISO 9001:2008 certification for the MarketEdge-X unit of Acxiom; developed the document control and record control processes for ISO 9001 certification- Member of the team that developed the Acxiom Delivery Methodology, the standard process used by the 2,000-associate Delivery Center Organization; developed the.

Downers Grove, Illinois, United States

- Managed a team of 14 technical writers across multiple locations- Lead development of documentation standards, templates, and processes for the 2,000-associate Delivery Center Organization- Staffed Acxiom solution projects with technical writers- Assigned work and monitored and leveled team workload

Downers Grove, Illinois, United States

- Developed and managed documentation sets for Acxiom solution projects in the financial services, retail, consumer packaged goods, and automotive industries- Developed, edited, and produced project life cycle documents, including requirements documents, design documents, testing documents, system documents, standard operating procedures, user.

Greater Chicago Area

- Assessed clients' technical communication needs- Developed estimates and project plans for technical communication projects- Managed teams of technical writers- Designed and wrote web content, online help, user and reference guides, system administration and operation manuals, and training materials

Chicago, Illinois, United States

- Managed a team of technical writers and instructional designers to produce documentation and training for the financial modules of an Enterprise Resource Planning (ERP) system- As a member of the SSA standards task force, determined the content, organization, and appearance of all SSA print and online documentation- Authored and maintained Windows Help.

Wheeling, Illinois, United States

- Designed and developed Windows Help for a multi-company purchasing and electronic data interchange (EDI) application- Wrote a reference manual for a hospital materials management application

Oak Brook, Illinois, United States

- Authored hardware installation and configuration manuals, user documentation, and training materials- Facilitated user training on Ace retail computer system functionality- Resolved support calls on hardware and software issues- Installed computer systems in Ace Hardware stores- Authored a course catalog and newsletter articles on Ace Hardware’s training.