Global Partner Program Manager
San Francisco, California, Us
Global Partner Program ManagerResponsible for: Enabling Riverbed channel sales and relationships with direct sales through optimizing Riverbed partner programs, co-op programs, guides, a next generation partner portal, and streamlined processes. Reported to Director. [Note: Riverbed has 66 offices globally, and ~2K partners.]• Evolved the partner rebate program to a partner fund for re-investment into the business relationship and mutual business development (e.g. professional services, training, virtual labs); developed the new strategy, process, policy, and procedures, authored the guide, and created numerous presentations. • Created strategy decks for partner programs (e.g. Partner Center portal, Business Investment Fund, Total Rewards Statement); included strategy and tactics, objectives, value, KPIs, and implementation, and developed and maintained a complete presentation portfolio targeting different purposes and audiences. • Streamlined and documented partner processes (e.g. on-boarding, incentive program rebates, outbound communications, termination); solicited internal input, and created Visio diagrams of all the new processes. • Co-led the partner platform upgrade with the Director of Channel Operations; created a strategy deck for the project (e.g. use cases, RACI, roles/responsibilities), represented and validated internal business requirements, hired a market research company to survey distributors and channel partners as to their requirements, created an RFP, and led vendor selection. [Gained approval from the IT Advisory Board for funding the new platform.]• Managed and refreshed the six distributor and channel partner guides semi-annually; tracked updates, worked with legal on the language, up-leveled the format for readability and ease-of-use, and worked with marketing communications to distribute material change notifications to the partners.