Kanesh Kumar Email & Phone Number

Malaysia

• Provide secondary support to the field operation. • Assist in troubleshooting and repair of Ricoh products. • To organize and conduct training sessions in accordance with the learning program developed for service team. • Attending new product training offered by the regional office. • Conduct product testing and qualification, including the application of certification standards requirement for domestic launch. • To assist in product specifications and… Show more • Provide secondary support to the field operation. • Assist in troubleshooting and repair of Ricoh products. • To organize and conduct training sessions in accordance with the learning program developed for service team. • Attending new product training offered by the regional office. • Conduct product testing and qualification, including the application of certification standards requirement for domestic launch. • To assist in product specifications and testing on local pre-sales process. • Translate technical escalation from regional office for internal circulation. • To assist and investigate technical issues related to product that arises from local post sales process. • Compile and escalate technical issues from local environment to regional office for further actions. • Implementation of the product modifications or rework instructions from regional office for the rectification of defects or the improvement of product performance. • Commit and discharge duties in compliance with the ISO 9001 and ISO 14001 requirements and standards. Show less

Malaysia

• Carry out repairs and servicing of printing machines, enabler hardware and software at Customers premises and services to the highest standard.• Provide field operations support to internal and external customers in accordance to with the terms of the customer contract and Service Level Agreements (SLA).• Conduct technical training to the team members and Customers when require.