Kanesha Smith Email & Phone Number

Southwest Florida

Owner and Operator • Southwest Coastal Cleaning LLC-Manage a thriving solo cleaning business in Southwest Florida, specializing in residential and vacation rental properties-Perform all cleaning tasks with meticulous attention to detail, including deep cleaning, regular maintenance, and vacation turnover cleaning-Handle all aspects of business operations, including client acquisition, marketing, scheduling, billing, and supply management, to maintain smooth and efficient service delivery-Develop and execute customized cleaning schedules and routines tailored to the specific needs of clients, ensuring exceptional service quality and satisfaction-Build and maintain strong client relationships through excellent communication, reliability, and consistent high-quality service, resulting in high client retention and referrals-Manage finances, including budgeting, expense tracking, and financial reporting, ensuring the business remains profitable and sustainable

Fort Myers, Florida, United States

-Proficiently processed worker compensation claims, meticulously reviewing documentation and liaising with insurance providers, resulting in a 25% decrease in claims processing time and improved client satisfaction ratings-Optimized patient scheduling, enhancing satisfaction and workflow efficiency-Fostered timely scheduling through effective communication with external partners

Fort Myers, Florida, United States

-Effectively managed payment processing and invoice handling, maintaining meticulous records and achieving a 98% accuracy rate, ensuring timely payments and minimizing discrepancies-Optimized workflow by coordinating dispatch times and ticket allocation, ensuring timely resolution of technical issues, improving service delivery and customer satisfaction-Efficiently navigated systems, ensuring timely, accurate data entry for streamlined workflow

Huntsville, Al, United States & Fort Myers, Florida, United States

-Adhered to an assigned work schedule with 97% punctuality and dependability over 4 years, ensuring seamless customer service operations and maintaining a reliable presence for team support-Exhibited exceptional time management in fast-paced environments, consistently meeting targets and ensuring satisfaction-Delivered comprehensive support via calls and emails, offering troubleshooting, product info, and direction to resources for swift issue resolution