Kanesha P. work email
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Kanesha P. personal email
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As a visionary co-founder and seasoned business integrations consultant, I bring a unique blend of entrepreneurial spirit and technical acumen to drive innovation and business growth. With a proven track record in developing and launching successful products, I excel in defining and executing product strategies that align with market needs. I’ve built deep knowledge on the Salesforce architecture and infrastructure and found ways to optimize solutions that matched both customer and business needs. My expertise ranges from API integration, product management, quality analysis management, software development, and system administration, enabling me to seamlessly communicate across teams and bridge technical and business requirements.My soft skills, including effective leadership, cross-functional collaboration, and problem-solving, foster a dynamic and motivated team. These qualities, combined with a people-first driven focus and both qualitative and quantitative decision making, have resulted in the delivery of products that consistently exceed customer expectations.Industry experience: Biotechnology, Oil and Gas, Governmental agencies, Telecommunications, Medical, and Logistics and TransportationI believe in failing fast to scale larger later. A favorite quote of mine is “How can you expect to become a butterfly when you’re too afraid of being a caterpillar?” - Don Trip
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Digital Marketing Senior AnalystUpsAtlanta, Ga, Us -
Email Automation SupervisorUps Mar 2023 - PresentAtlanta, Ga, Us• Collaborate with cross-functional teams to identify requirements for marketing campaigns including detailed list criteria, data processes, creative content, and project plans to meet a 10% increase in marketing campaign effectiveness.• Developed business requirements documentation and process diagrams for the development of a tool to segment email subscriber data into various groups based off of customer engagement with email campaigns, resulting in a 35% increase in email open rates.• Develop inclusive insight of team member about available program functionality, product roadmap, and industry best practices to optimize campaign performance.• Leveraged multiple UPS data sources to build and execute queries, establishing targeted audiences and conducting data analysis for digital marketing campaigns.• Executed data analysis and presented findings to stakeholders and leadership, utilizing insights to measure, optimize, and improve campaign performance.
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Member - Product ManagerBlack Product Managers Network Mar 2023 - PresentSan Francisco, Us -
Product ManagerFirm Ux By Shay Nov 2022 - PresentProvided essential support to the Business Owner, assisting in various tasks related to product marketing, contributing to the achievement of business goals, and achieving a 10% increase in revenue.Executed user feedback collection and in-depth analysis, presenting detailed reports to the Business Owner to facilitate informed decision-making, resulting in a 15% improvement in user satisfaction and a 20% increase in product adoption.Conducted thorough market research to identify unmet needs and opportunities, paving the way for business growth and development, which led to a 25% expansion in market share.Conceptualized and developed unique and engaging content for various client websites, effectively increasing online presence and brand awareness, contributing to a 20% boost in organic website traffic.Implemented strong research methods and data analysis skills to deliver accurate insights and recommendations for informed decision-making, resulting in up to a 15% increase in website traffic within six months through comprehensive competitor analysis and effective website SEO and content optimization.
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Co-Founder | Growth Product ManagerThe Black Codes Jun 2022 - Sep 2024Nashville, Tn, Us• Executed a holistic product strategy, resulting in a 20% increase in user engagement.• Translated insights into business decisions, leading to a 25% improvement in member satisfaction and increase.• Collaborate closely with multidisciplinary teams, including designers and developers, to guide the enhancement of our website and user experience.• Efficiently prioritize and manage the project roadmap, resulting in an 20% increase in partnership acquisitions and member engagement. -
Member - Front-End Developer & Ux DesignerThe Black Codes Sep 2018 - Jun 2022Nashville, Tn, UsCollaborate across teams to build a brand for The Black Codes, including the website.
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User Experience Researcher & DesignerAccenture Jan 2020 - Nov 2022Dublin 2, Ie• Coordinate research activities uncovering current process pain points. Gather data through ethnographic and field research methods, organize and analyze, and present findings across teams to increase the number of users by 10%.• Track user stories and provide Level of Effort for team design contributions, and present to client/ internal teams.• Maintained and improved the usability of the Design System, resulting in a remarkable 20% increase in client customer time resolution, while staying responsive to changing mobile landscape trends.• Created 7 user personas for use in creating user profiles for Salesforce implementation.• Authored technical documentation for installing virtual software to client devices, considering the ever-evolving cross-team collaboration and consistency while adhering to industry trends and standards. -
Marketing Communications & Business Operations Pod LeadAccenture Sep 2018 - Nov 2022Dublin 2, Ie• Evaluated past marketing initiatives and planned and organized live webinars, workshops, and forums using Microsoft Teams, by coordinating with other ERG pods for engaging and informative events creation, resulting in an increase in event attendance by 30%.• Identified areas of improvement and implemented new strategies to enhance brand awareness and reach.Coached and mentored new team members, resulting in increased productivity and improved quality of work.• Implemented a new organizational structure of over 700 marketing personnel to simplify collaboration and communication and simplify operations, resulting in a 22% reduction in communication errors and a 25% increase in average productivity.
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Marketing Cloud Consultant & Ux AnalystAccenture Jul 2018 - Jan 2020Dublin 2, Ie• Thoroughly reviewed and optimized Adobe Analytics tracking data, enhancing data accuracy and improving insights, resulting in a 25% increase in data-driven decision-making.• Reviewed and enhanced email content for outbound campaigns, resulting in a 10% boost in email click-through rates (CTR).• Developed process builders and lightning workflows for a critical COVID-19 Contact Tracing project, resulting in a 40% reduction in manual tasks.• Designed and implemented three custom email templates using Visualforce, resulting in a 20% improvement in email design consistency.• Collaborated across teams to efficiently report and resolve error logs in integrated systems, reducing error resolution time by 20%.• Utilized SQL to build data segmentation groups, extracting data from Salesforce and other integrations into SFMC, resulting in a 25% improvement in data accuracy and targeting.
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Lead Qa AnalystAccenture Jan 2019 - Dec 2019Dublin 2, Ie• Organized 3 comprehensive QA Test Plans to ensure product quality and usability.• Collaborated closely with Product Owners and Product Managers to align design and functionality.• Executed manual End-to-End, Smoke, and Unit testing according to the project scope and utilizing the development pipeline (sandbox, test, QA, UAT, and Production environments).• Actively communicated test results to key stakeholders for actionable insights.• Co-Managed distributed testing teams, completing over 850 test cases manually with 10 resources.• Completed team capacity planning during crucial test times.• Increased the product-to-market value by an impressive 20%.
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Technical Support SpecialistServpro Industries, Inc. Apr 2018 - Jul 2018Gallatin, Tn, Us• Provided technical support through phone, chat, and email channels, ensuring swift response and issue resolution, achieving a 98% customer satisfaction rating. • Offered essential user support for applications catering to the Franchise, Distributor, and corporate user communities, collaborating closely with Level 2 staff to address complex issues, leading to a 30% reduction in escalated tickets.• Proficiently utilized Revelation software (ticket management system) to maintain a comprehensive record of all support calls, resulting in a 20% reduction in response times.• Efficiently allocated work efforts in alignment with IT management's time expectations, ensuring optimal utilization of time on initiatives, requests, and support, achieving 90% adherence to time allocations.• Actively and consistently supported all initiatives aimed at simplifying and enhancing the Franchise and customer experience, resulting in a 15% improvement in user satisfaction and a 10% reduction in user-reported issues.• Flexibly provided support for tasks and functions as requested by Management, showcasing adaptability and versatility in addressing evolving support needs. -
Ux DeveloperElvn22 Design Nov 2017 - Jan 2018Consult with clients to determine website goals and expectationsProvide SEO marketing updates to WordPress siteCreate updated WordPress site and update website content determined by clientPresent findings to client and include deliverables in final walkthrough
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Information Technology SpecialistDavita Kidney Care Jun 2016 - Mar 2017Denver, Co, Us -
Customer Care AdvocateVerizon Wireless Dec 2012 - Feb 2015Basking Ridge, Nj, UsProviding extensive skills in maintaining customer loyalty, reducing churn, preserving contracts, diffusing escalations by great problem-solving skills, building excellent relationships to create return customers , meeting sales quotas, and staying organized.
Kanesha P. Skills
Kanesha P. Education Details
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Tennessee State UniversityIntegrated Marketing Communications -
UdacityFront-End Web Development
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UdacityHuman Computer Interaction
Frequently Asked Questions about Kanesha P.
What company does Kanesha P. work for?
Kanesha P. works for Ups
What is Kanesha P.'s role at the current company?
Kanesha P.'s current role is Digital Marketing Senior Analyst.
What is Kanesha P.'s email address?
Kanesha P.'s email address is ka****@****buy.com
What schools did Kanesha P. attend?
Kanesha P. attended Tennessee State University, Udacity, Udacity.
What are some of Kanesha P.'s interests?
Kanesha P. has interest in Oral Health, Civil Rights And Social Action, Technology, Fitness, Human Rights, Oral Care, Health.
What skills is Kanesha P. known for?
Kanesha P. has skills like Customer Service, Sales, Customer Experience, Retail, Front End Development, Web Development, Microsoft Office, Microsoft Excel, Time Management, Mobile Devices, Microsoft Word, Teamwork.
Who are Kanesha P.'s colleagues?
Kanesha P.'s colleagues are Chris Logan, Pam Undefined, Paul Mays, Victoria Bishop, Kazım Kadri Utangan, Monica Bagniefski, Christofer Mcnair.
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