Kang Ho Email & Phone Number

Perth, Wa, Au

Perth, Western Australia, Australia

- Leading the Digitalisation transformation for Shell Australia and researching in new technology and off the shelf applications which will bring value to the business.- Accountable for some delivery of local and global projects with Function Activity Planning responsibilities.- Responsible for ensuring IT service integrity and ensuring SLA and KPI criteria are met.- IT Operations Manager for Shell Australia Connected Field Worker (Mobility) landscape.- Managing multiple contracts as a Contract Holder.- Accountable for managing local infrastructure and assets.- Work with the Senior Site Operations Manager on managing spending and assist with budget forecast activities.- Manage infrastructure incidents/situations that threaten business continuity for Shell Australia and manage the overall experience of users with service delivery with proactive monitoring.- Responsible for supporting Data Centre management located in Perth and Darwin alongside the Shell Australia Data Centre Manager.

Perth, Australia

- Work with the business on optimising current processes through Continuous Improvements.- Design and implement new technologies to improve efficiency and increase customer satisfaction.- Coordinate local and global projects by providing the necessary data and information required to execute projects safely.- Helping with the managing of local vendor budgets.- Perform various IT audit at Shell facilities and data centres.- Writing, updating and modifying documentations such as user guides, test plans, drawings - Manage change by ensuring proper Change Management is followed and execution team fully understands the impact of the change on the business.- Manage major incidents to ensure critical applications and IT infrastructure are resolved in the quickest time possible.

Shell House

- Contracted out to Shell for the Prelude Project as a Project Coordinator and Senior IT Engineer in the Site Operations Management team- Provided project support to various Project Managers in South Korea, Malaysia and The Hague- Design and implement IT solutions to improve user experience, efficiency and reduce costs- Worked with vendors, IT Managers and Project Managers to transition IT services from project to operation.- Execute and deliver IT projects to the business- Test, document and hand over IT processes and procedures to IT operations team- Work with IT vendors to improve current services and provide solutions to major incidents- Oversee IT services are being provided by vendors as per their contract

Perth, Australia

- Contracted out to Chevron for the Wheatstone Project in the Wheatstone IM&T Infrastructure team.- Project leader for IT infrastructure commissioning such as office fit outs and audio/visual meeting rooms.- Managed project execution risks by writing up permits to work, JHAs and lead toolbox meetings.- Co-ordinate and provide advice to other project managers in the IM&T Infrastructure team.- Developed the core foundation for the Wheatstone IM&T Site Support team.- Lead a team of IT Support Analyst and was the primary point of contact for site escalations. - Monitor and generate reports on incident closures and incident trends. - Manage, create and improve IT processes following ITIL frameworks. - Provide high level support to onshore, offshore and international facilities.- Mentored and trained new local and international support staff. - Provided support for IT infrastructure, software applications and audio/visual conference rooms.- Provided dedicated executive support inclusive of afterhours, for key senior project leadership stakeholders.- Asset management of project IT infrastructure.- Document IT processes, site guides, project manuals and technical documentation.

Perth, Australia

- Provide IT support on the Wheatstone Project for Chevron Australia while following Service Level Agreements (SLA).- Performing support activities such as imaging, incident resolutions, account management, hardware and software support.- Manage user accounts, distribution list, security group, user mailboxes and group mailboxes via Active Directory and Exchange 2010.- Provide all form of support such as remote, phone and after hours IT support.- Project lead office IT fit outs for new office space by managing budget, risks, resourcing and purchases.- Actively promoting and enforcing safe work practices by using JHAs and Take 5s.

Perth, Australia

- Providing IT support to Chevron Australia while exceeding all Key Performance Indicator (KPI) and Service Level Agreements (SLA).- Troubleshoot and resolve hardware, software and networking faults.- Worked with desktops, laptops, Windows servers and Exchange servers.- Managed user accounts and mailboxes via Active Directory and Exchange 2010.- Perform audits on assets such as laptops, desktops and other IT equipment.- Provide remote and phone support for offsite locations.