• Partner with global senior business leadership (Sales, Marketing, Customer Service) to craft strategic plans for key business applications, including Genesys, Avaya, Verint and Salesforce.com.• Define and manage projects and programs, formulate compelling business cases and secure funding approvals from key stakeholders and senior leadership.• Directed a global program as a Technical Product Manager, implementing an AI/ML enabled order entry automation tool in North America and Europe, achieving significant productivity savings of $1.2MM over 3 years for Customer Service.• Led the development of a unified analytics platform, collaborating closely with leadership teams to deliver actionable insights and metrics across critical areas such as sales performance and marketing execution.• Collaborated with Digital Marketing and Data Science teams to implement an AI-enabled Sales Enablement application that proactively delivers predictive marketing content to sales reps. This initiative resulted in significant time savings of 1900 hours/year and an incremental revenue increase of $4.5MM/year.• Leading several projects for Customer Service and Commercial functions, aimed at revenue enhancement, improved customer and employee experience, and productivity gains.• Oversee related systems initiatives in alignment with Annual Operating Plan & CapEx obligations.• Provide comprehensive status reports to IT and business leadership, while efficiently addressing and managing risks at the appropriate organizational levels.• Cultivate relationships with 3rd party vendors, overseeing RFP evaluations and negotiations to secure advantageous professional services and software license contracts tailored to divisional needs.• Guide and empower a global team of Business Systems Analysts as direct reports, fostering their career development and optimizing performance through a culture of continuous learning and skill enhancement.

Leading business analysis and project management efforts for Salesforce.com projects

• Liaise with various lines of business including Product Management, Marketing, Pricing, etc. to identify and facilitate implementation of web enhancements • Develop and effectively communicate project approach, scope and communication• Lead meetings with project stakeholders to synthesize abstract requirements into user stories and features; translate and decompose high-level business requirements and user experience designs into detailed functional requirements for development and QA teams• Create product backlog by documenting epics and user stories in JIRA; prioritize features and define software release plans with Dev. Leads/QA Leads/Product Management teams• Lead sprint planning and backlog grooming sessions to ensure that prioritized user stories and acceptance criteria are well documented and understood for the upcoming sprint• Collaborate with Dev. leads to design technical solutions that align with business needs• Lead UAT for North America, Asia Pacific and EMEA regions; ensure timely resolution of “show stopper” issues; prepare training materials and knowledge base on FAQs for Global Customer Service teams• Serve as subject matter expert in functional areas of the website and help define scope and business priority on small scale enhancements; work closely with UX designers to create prototypes and visual designs that optimize customer experience• Perform data analysis and use metrics to backup assumptions; present data insights to business stakeholders to facilitate key business decisions• Conduct secondary research to review competitive landscape and suggest adjustments to operational activities based on identified information• Assist QA team with test plan creation and test case execution; write and execute SQL queries to validate the accuracy and quality of key data elements• Ensure site is operational and meets SLAs; provide production support to customers on any issues in existing systems and processes

Lead a project that launched company’s new B2B site in UK and US. The project involved re-platforming of company’s B2B website by replacing legacy B2B application with Oracle web applications (Oracle iStore and Endeca)• Lead requirements workshops in US and UK with various business units including Product Management, Supply Chain & Operations and Customer Service to elicit requirements for B2B ecommerce site• Liaised with business managers to define work process and flows in areas such as order management, payment processing, promotions, content enrichment, online content management etc.• Defined, documented and managed project scope throughout project lifecycle• Supported product strategy by forming a product backlog of features & user stories • Clearly translated business requirements into functional specifications in user stories, FRS, MD-50s; created data mapping sheets to document integration points between web application and ERP system• Responsible for ensuring completed stories meet acceptance criteria by reviewing test plans and contributing to testing efforts• Partnered with Content Managers to establish and document content enrichment process to provide easy content access and better search capabilities to online users• Served as test manager, created test scripts for QA and UAT testers and lead UAT activities• Served as an SME to review requirements and change requests to identify risks and gaps, prioritized business requests and coordinated with IT schedule to facilitate fulfillment• Analyzed support issues to identify trends and improvement opportunities• Partnered with business team to document and ensure that online help resources are current and relevant• Assisted in establishment of Production Support and ticketing process to document, triage and resolve post go-live issues in a timely manner

Kang plays a central role in aligning needs of the business units (Marketing, Product Management etc.) with the capabilities provided by Information Technology.

Worked directly with Senior Management of PwC to create patient data privacy and security framework for a Healthcare Client

• Assisted a start-up Biotech company in commercializing its late-stage molecule by developing a dynamic Distribution and Supply Chain model.• Analyzing complex sales and manufacturing data to validate established portfolio mechanisms and drive portfolio decisions to increase ROI on new product development for a leading Contract Manufacturing Organization.• Analyzed market research data and generated analytic reports to assist a Medical Device firm launch its new product.

Business Development and Marketing for a molecular genetic testing company with expertise in Mitochondrial Disorders.

Identification of potential Acquisition/In-Licensing opportunities• Created a database of 2500 drug molecules with orphan drug designation in US and EU.• Designed exclusion/inclusion criteria matrices to identify acquisition targets.• Performed due diligence on top 8 acquisition/in-licensing candidates and created detailed product profiles.• Presented results and recommendations to the senior management of Sigma-Tau.• Received Collaborative Excellence Award 2010 for demonstrating best team dynamics. Results will add value to Sigma Tau’s business and product portfolio in the area of Rare Diseases.

Performed market research on 50 companies that will be potential support providers in the area of rare diseases to the Center for Rare Diseases and Therapies.

Global Development of Newborn Screening for Lysosomal Storage Disorders:•Conducted secondary market research to provide status and eligibility criteria for newborn screening programs across Spain and Taiwan.•Identified key opinion leaders, patient advocacy groups and govt. agencies that influence healthcare system in these countries.•Developed a strategic plan for development of newborn screening assays in these countries.•Presented results and recommendations to BioMarin officials along with detailed profile reports on each country.•Received Collaborative Excellence Award 2009 for demonstrating best team dynamics.Recommendations will aid BioMarin in making market entry decisions in Asia and Europe.