I proactively provide care for clients through managing and coordinating medical needs, scheduling appointments, and enabling and empowering clients to develop goals and action plans. Additionally, I assist in personal care (bathing, dressing, eating, grooming, mobility, positioning, toileting, and transfer), track all medications, assess health on every visit to ensure questions and concerns are addressed, and verify inventory of medical supplies, re-ordering as needed or requesting a new order. During annual renewal periods, I help clients complete their health care plan renewal forms through the state and county.

With a reputation as a Datasite products and services SME, I onboarded new sellers, as well as trained and reinforced tools, technology, and processes for a leading global SaaS organization. I worked together cross-functionally with internal teams and with other business partners to ensure our sales organization was equipped to meet and exceed their targets, empowering the dealmaking community to work smarter and faster. To increase sales productivity and performance in the field, I created easily digestible training and learning content as well as resources. I also proactively identified opportunities to strategically improve and simplify processes to enable new and tenured sellers more time in the field, building their level of confidence in our products and a better understanding of how our products operate. Most importantly, I worked with Sales leadership as well as other internal teams’ leadership to address gaps and develop curricula and training programs aligned with new product introductions and strategies, delivering training in-person, virtually, and in a hybrid environment.

I was an extension of the client's team as a SME providing consultative support, customer success, onboarding, training, project management, and product configuration from onboarding to closing the deal. I played a key role in developing client relationships and anticipating their needs, making sure the client understood and was comfortable with the platform setup and capabilities.I empowered and enabled others in the Client Service team to provide exceptional quality professional services by leading examples of listening to client needs, delivering solutions that met or exceeded their expectations, and catering interactions uniquely to them, resulting in creating valuable experiences with Datasite.I enjoyed cross-functional collaborations to optimize internal processes and product development by collecting and sharing feedback directly from clients and the Client Service team.

I provided customer service and tech support for purchased products by diagnosing and troubleshooting. I got to work with customers of many different backgrounds and personalities. I worked with very collaborative internal specialty teams to escalate issues and advocated for customers. I had the opportunity to train new joiners and put together training materials and curriculums.

I helped answer customers' questions and resolved issues related to their purchases and or experience. By discovering the use cases and problems needing a solution, I was able to commercialize and sell side items to increase company profits, exceeding the monthly profit goals. I assigned daily tasks to team members and trained new cashiers on the responsibilities, processes, systems, security protocols, and setting expectations. I also maintained the price alteration records and alarm system reports.

I worked with a very diverse clientele seeking services, resources, and solutions for outstanding accounts. I helped in other areas of need such as translating for Hmong speaking clients when interpreters weren’t available. I identified and provided other resources that were needed which improved the type of clients using the services. I also managed a tight appointment calendar, client accounts, and assisted managers in there daily tasks.

I worked on multiple product lines in a very large medical device company, meeting team production goals following SOPs, compliance, and best practices. With my expertise, I quickly became a go-to person and cross trained other team members in multiple product lines. I also had the opportunity to collaborate with engineers and technicians on a QA project to develop, qualify, verify, and validate a new product line and its processes with a tight deadline.

I was responsible for enforcing the laws of the game during a match often under high pressure. I made sure coaches and players understood the rules and equipment requirements by informing and educating them. I also motivated players to adhere to and encourage sportsmanship, leadership, integrity, and safety rules and trained new officials.

I audited mortgage documents and agreements to ensure they met legality of the company requirements and communicated with business partners to address any inconsistencies, critical issues, and updates within a documentation. I have collaborated with System Developers to enhance the interface of the company's information management database using Microsoft Access.

I taught soccer fundamentals and skills, rules and violations, strategies, and teamwork. I promoted the importance of healthy life-styles, self-esteem, role modeling, leadership, sportsmanship, and integrity in a safe and fun environment. I also tutored, mediated, and provided 101 counseling as needed.