Product (Intern) (Driver'S Experience Research, Design & Strategy)
Researched and developed Spark Driver, a gig driving platform that powers delivery services for Walmart • Spearheaded development of new Spark Driver application portal prototypes; projected savings of $xxx by reducing driver support calls by xx% and increasing trip initiation rate by xxx%• Conducted interviews with drivers, contextual inquiry session & translated insights to product design• Created customer journeys & service blueprints to shift organizational focus from technical solutions to a holistic experience prioritizing and understanding customer’s perspectives and experiences• Collaborated with design, business, developer & marketing teams for integrated product development