Kanika A. Email & Phone Number

Delhi, India

Remote

India

• Document Customer interactions, feedback and resolutions in internal systems.• Collaborate with team members and other departments to address customer’s issues effectively.• Participate in training sessions to enhance product knowledge, customer service skills and support capability.• Gather customer’s feedback and share insight with relevant team for continuous improvement.• Assist customer with order placement, modification, cancellation and tracking.• Identify and troubleshoot customer’s problem or concern, working to find satisfactory resolutions.• Respond to customer inquiries and resolve issues through various communication channels such as phone, chat, email, or social media.

New Jersey, United States

Alpharetta, Georgia, United States

• Partnered with Account Managers to understand the technical, functional, and cultural aspects of job requisitions.• Identified qualified technical candidates utilizing the various tools/sources that NLB offers• Did cold calling to candidates and selling NLB, as well as the opportunities our clients have available• Did screening of candidates and asked skill-based questions to ensure the candidate meets the competencies set forth by the client(s)• Negotiated pay rates and establish realistic expectations with candidates that align with client requirements to ensure a smooth and transparent interview process.• Ensured to build and maintain relationships with active/passive candidates as well as prospective candidates in order to build a pipeline.• Submitted appropriate, qualified resumes in a timely fashion as required by the client(s)• Stayed up to date on the job market/market trends, in order to best position NLB and upsell client requisitions to attract top talent.• Keep up-to-date with new technological trends and products.• Sourced and hired for clients like APPLE, TCS, WIPRO, CITI BANK, COGNIZANT, DELTA, INNOVERDIGITAL, VANGUARD, TD BANK, TRANCE AMERICA, KEY BANK, WSIB, GTAA, THOMSON REUTERS, CISCO, ENBRIDGE, ALPHABET INC, CAPITAL ONE, FACEBOOK/META, HMT, SERVICE NOW, CARDINAL HEALTH, TC ENERGY, J&J, WISH.COM, CVS HEALTH, FORD, and NIKE (etc.)

Noida, Uttar Pradesh, India