As a Senior Consultant, I’m spearheading a transformative project to upgrade the HR/ L&D system for a 300+ key hotel! 🚀 Here’s a snapshot of my role:🔍 Elevating HR Practices💡 Streamlining Recruitment & Selection📚 Enhancing Learning & Development Programs💰 Revamping Compensation & Benefits🌍 Championing Diversity & Inclusion📋 Establishing a Strong Code of Conduct🔒 Ensuring Health & Safety Compliance📈 Optimizing Performance Management🔐 Protecting Employee Data Privacy🕒 Implementing Flexible Working Policies⚖️ Creating Fair Grievance Procedures❤️ Driving Employee Engagement Initiatives🚀 Supporting Equal Opportunity Efforts📅 Defining Clear Exit Policies🍽️ Crafting Food & Cash Handler Policies📝 Developing Comprehensive Job Descriptions📊 Strategic Human Capital Planning📣 Conducting Insightful Internal Surveys

Learning & Development Manager | Driving HR Excellence at JW Marriott, I’ve been dedicated to driving impactful training & development initiatives! 🔍 Strategic Training Initiatives📚Curriculum Development🎤 Training Delivery📊 Performance Evaluation🔄Continuous Improvement🤝 Collaboration💼 Budget Management🌱 Employee Engagement🤗 Mentorship Programs📜 Compliance Training💻Technology Integration🌟Leading Transformative Workshops🔍 Ensuring Excellence through Regular Audits ✔️⚖️ Upholding Fairness in the Workplace

I had the privilege of serving as the Interim HRM & Training & Compliance Manager at Sofitel Jumeirah Beach, driving impactful talent management and ensuring top-notch organizational compliance! 🌟Sofitel Dubai Jumeirah Beach – Interim Training & Compliance Manager📈 Learning & Development: Overseeing L&D initiatives to foster employee growth and engagement.👥 Recruitment Management: Posting job openings, pre-screening, and conducting thorough candidate screenings; drafting compliant offer letters and managing the recruitment process.📊 Performance Tracking: Monitoring employee performance to identify areas for development.🤝 Team Leadership: Managing and supporting the Training & Compliance team to enhance engagement and cultivate a positive culture.💼 Benefits & Compensation: Overseeing benefits administration and compensation strategies to attract and retain top talent.⚖️ Conflict Resolution: Addressing and resolving workplace conflicts effectively to maintain harmony.📋 Documentation Management: Maintaining and updating essential T&C documents, including organizational charts and employee handbooks.🔍 Exit Interviews: Conducting exit interviews and ensuring all termination paperwork is completed accurately.🤝 Staffing Coordination: Collaborating with external agencies to secure temporary employees based on departmental needs.🧠 Training Needs Analysis: Identifying training needs to enhance employee skills and performance.🎓 Training Delivery: Conducting training sessions, ensuring alignment with brand and local requirements.

🤝 Collaborated closely with the Managing Director on strategic training assignments.🔍 Conducted in-depth market research to identify training needs.📚 Developed and implemented customized training programs across several hotels.🎯 Aligned training initiatives with organizational goals and industry standards.🌟 Enhanced employee performance and service excellence through targeted training.

- 🌍 Overseeing three properties of Marriott International: - JW Marriott - Courtyard by Marriott - Residence Inn by Marriott

Served as a Cluster Training Executive, overseeing training & HR initiatives for Sheraton Hotel & Resorts and Le Meridien Hotel & Resort in Abu Dhabi. 🌟

Assisted in preparing and compiling data for the pre-opening of St. Regis Jordan in Amman. 📊✨

🌟Worked as the HR & Training Supervisor for MHRS Marriott Hotel Salalah, a stunning resort property in Mirbat. 🌴✨Served as a Training & HR Supervisor, managing the integration of HR and Training during the Starwood and Marriott merger. 📞 Acted as the primary HR contact during Cyclone Mekunu, providing crucial support and guidance. 🤝 Assisted nearly 70% of associates with job seeking and new placements within the company. 🚀 Actively participated in taskforce placements during the crisis. 🔄 Supported the hotel’s transition from managed to deflagging, ensuring minimal disruption for associates.

🌟 Personalized Service- Anticipate and address guests' needs and preferences for a tailored experience. 🛎️Check-In Assistance- Welcome guests upon arrival and assist with check-in procedures. 🏨Room Preparation-Ensure accommodations are prepared to guests’ specifications, including unpacking and packing luggage. 🍽️Dining Coordination-Arrange in-room dining, make restaurant reservations, and provide menu recommendations. 🌍Concierge Services-Offer local insights, arrange transportation, and plan activities or excursions. 🔍Attention to Detail-Maintain high standards of service, cleanliness, and organization in guest areas. 🤝 Privacy and Discretion-Ensure guests feel comfortable and secure, maintaining confidentiality regarding their preferences. 📚 Butler Service Training- Conduct training sessions on Butler service in alignment with LQA and LRA standards.🎓 New Joiner Orientation-Participate in St. Regis orientation programs to onboard new team members effectively.🔍 Quality Assurance-Ensure that all training meets the high standards of service excellence expected at St. Regis.🌟 Skill Development-Focus on enhancing the skills and knowledge of associates to deliver exceptional guest experiences.

✨ Delivered exceptional service in a luxury dining environment, significantly enhancing the overall guest experience.🤝 Collaborated with a diverse team to maintain high standards of food quality and presentation.📋 Assisted in daily operations, including inventory control and event setup, ensuring seamless service delivery.❤️ Cultivated strong relationships with guests, fostering loyalty and satisfaction.

🌟 Customer Service Excellence: Developed exceptional guest relations skills in a luxury environment.🌍 Cultural Awareness: Gained insights into diverse cultures, enhancing interpersonal communication.🏨 Hospitality Operations: Acquired knowledge of day-to-day hotel management across various departments.🤝 Team Collaboration: Fostered teamwork skills in a dynamic, collaborative setting.🔍 Attention to Detail: Enhanced focus on delivering a flawless guest experience.🛠️ Problem-Solving Skills: Developed critical thinking through effective resolution of guest inquiries.⏰ Time Management: Improved ability to prioritize tasks in a fast-paced environment.🍽️ Culinary Knowledge: Learned about fine dining and beverage service.