Kani Kumar J Email & Phone Number

**Cisco VoIP Engineer**A skilled Cisco VoIP Engineer with 2.7 years of experience in providing technical support and maintenance for Cisco Unified Communications solutions. Specialising in ensuring the seamless operation of VoIP systems, with a strong focus on troubleshooting, issue resolution, and system optimisation for enterprise environments.**Key Skills:**- **Cisco UCCE:** Adept at supporting and troubleshooting Cisco Unified Contact Centre Enterprise environments to ensure uninterrupted service.- **Cisco UCCX:** Experience in supporting and maintaining UCCX solutions, including scripting and contact centre operations.- **Cisco CUCM:** Proficient in the support and maintenance of Cisco Unified Communications Manager, ensuring optimal performance and uptime.- **Verint, Calabrio, and Eleveo:** Skilled in supporting workforce optimisation and quality management tools within a VoIP environment.- **VoIP Protocols:** Strong understanding of VoIP protocols such as SIP, RTP, and H.323, ensuring reliable communication systems.- **CUIC:**Experience in using Cisco Unified Intelligence Center for reporting and analytics.- **CVP (Customer Voice Portal):** Knowledgeable in supporting interactive voice response (IVR) systems.- **IP Telephony (IPT):** Expertise in maintaining and troubleshooting IP telephony solutions, ensuring efficient and reliable communication across the enterprise.A proactive support engineer, committed to delivering high-quality technical support, resolving issues promptly, and enhancing the overall performance of VoIP and unified communications systems.