Business Analyst
CurrentBusiness AnalystKey Responsibilities:• Conducting Gap Analysis session to explain the TOS functionalities and recognize the Terminal’s business process differences.• Providing Super User Training to explain the function/process of Terminal Operating System.• Preparing the Training Material/manual for the user’s knowledge sharing.• Coordinate with the development team for the new requirements, modifications, and bug fixing.• Providing intensive support on Integration tests, Unit tests, and Go-live Support to the delivery projects.• Follow up on the maintenance sites day to day activities, issues, and improvements plan.• Coordinate with the respective person for the deployment of patch updates at regular intervals.• Supporting the Helpdesk team to enlighten the process/functions of the new projects and maintenance sites.