Kanisha Byrd Email & Phone Number

Owings Mills MD

• Process and mail over 500 refund checks daily to give customers money back from one or more terminated or non-terminated insurance policies
• Create and input refund checks into Microsoft Excel for Carefirst records
• Analyze subscriber accounts to transfer money out of suspense to another policy
• Answer inbound calls to assist Subscribers to make payments by calculating how much they owe to reinstate their policy without a break in coverage
• Utilizes Facets software to review… Show more
• Utilizes Facets software to review members policies to effectively troubleshoot issues Show less

400 East Pratt Street Baltimore, MD, 21202

 Performs daily audits on promotional inventory and price changes for over 200 items. Provides excellent customer service yielding high satisfaction on monthly sales report Handles over $5000 daily in Moneygram, putting money on cards, and sales transactions.

200 East Pratt Street Baltimore, MD 21202

 Explained and promoted credit card benefits, and all promotions, to an average of 20 customers daily. Checked and cleaned fitting rooms for the safety of both customers and employees Maintained clothing displays and managed visuals by folding clothing and dressing manikins.