Engaged in the digital transformation journey of a chemical manufacturer through the D365 CRM sales module, Regularly interacted with clients to assess business requirements and drafted 5+ PRDs to align with business, Owned sprint backlog and led user story creation and estimation sessions, ensuring efficient and timely delivery, Outlined business requirements, groomed user stories with the engineering team raising development velocity by 15%, Enhanced system integrity with effective communication and collaboration across cross-functional teams, Reduced turnaround time of end-to-end user cycle for various modules (Quote to order, Sales Contract) by ~50%, Facilitated alignment on product priorities and timelines, resulting in a 50% increase in stakeholder satisfaction, Collaborated on the implementation of QA strategy, reviewing test plans to ensure compliance and system integrity, Ensured feature readiness, conducted UAT, oversaw Go-live, & launched product achieving a 95% defect-free rate, Enhanced ease of adoption for the end users by creating comprehensive SOPs, Release notes, and User guides

Handled ~20,000 servers for the online portals of leading automobile manufacturer in the Asia-Europe regionAchieved 95% server uptime, and established process to improve the customer satisfaction scores by 10%Analyzed and resolved diagnostic problems by participating in the root-cause analysis of the recurring issuesRegulated seamless experience for all the end-users, developers, and IT partners of the Asia-Europe regionMaintained and Repaired Servers, File System Usage, and System Performance of all the backend serversDelivered the knowledge-sharing content and mentored 10 new members of team throughout the projectReduced the average reply time and average handling time by 10% for issues of the stakeholders involved