- Drive strategic and operational plans, manage execution, and measure results- Establish rapport with customers to anticipate and meet service needs- Appraise performance, coach, counsel, and discipline as needed- Ensure compliance with legal and operational requirements- Achieve financial objectives through budget management, expense tracking, and variance analysis- Analyze sales figures, forecast sales, and make data-driven decisions for profitability- Accountable for enhancing store performance to support organizational growth- Champion a “customer-first” approach and hold team accountable for exceptional service

- Co-led Kolkata's flagship store, Starbucks Park Mansion.- Led Operations, Training, and Staffing to ensure efficiency and effectiveness.- Responsible for P&L analysis and inferences.- Trained new partners and helped upskill existing partners.- Hosted a coffee tasting for Starbucks Global Leaders.- Actively interacted with customers and incorporated feedback into Operations to better customer experience and to enhance overall brand goodwill among consumers.- Led coffee seminars and coffee tastings.- Led events and championships at public forums.

-Became a certified Black Apron Coffee Master and led multiple seminars with various Higher Management and customers-Learnt the basics of operations framework-Gained in-depth knowledge of the systems that make an operation work-Gained understanding of staffing and manpower requirements on the basis of operations-Was responsible for training of new hires and familiarising them with the system-Responsibly drove sales and targets for overall achievement of store metrics-Worked as a Barista in various deployments