Kaniz Fatema-Csm, Cspo Email and Phone Number
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Expertise and Specialization• Market strategy & Business Planning• Project Management• Cross-industry Networking• Strategic Partnership Management• Regional Segmentation• Campaign design and go-to-market execution• Project, campaign and product portfolio management • Process design and simplification• Storytelling and Public Speaking• Data product and technology (2G/3G/4G/LTE/Wi-Fi, Wi-Max) • UX, Service Design and Usability (NPS management, CFL, CJM, CJD, Persona and other tools) • Cross-industry networking and media dealing (electronics, print and digital)• Creative writing and storytelling• Service Design and Usability Profile SummaryI have 15-year working experience in diversified areas starting from manufacturing industries and development fields to telecom sector. In my 12 tenure in Telecom Sector, I have gained sound knowledge and experience on different technologies (Wi-Max, 2G, 3G, 4G and LTE), platforms, systems, value chain and different telco and digital products and services including sales and marketing eco-system.Due to my exposure and working experience in both GP Central and Circle operations, I have solid knowledge on market and business understanding. Taking new responsibilities outside of own city and living outside of family alone for 1.5 years have helped me to grow as a professional and individual.I am quick learner and highly adaptable to any environment and flexible through my change management capabilities. I am good at crisis management, negotiation and stakeholder management. I have strong connection with different sectors like ICT organizations, government bodies, software industries and major academic institutions of the countries.
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Chief Executive OfficerBangladesh Open Source Network (Bdosn) Nov 2021 - PresentDhaka, BangladeshOne of the biggest ICT for Development based organization Bangladesh Open Source Network (BdOSN) has named Kaniz Fatema as its first chief executive officer. Kaniz’s appointment, effective from November 1 this year, comes as part of BdOSN’s ongoing efforts towards expanding its projects and programs and developing more ICT resources in Bangladesh. -
DirectorBangladesh Women In Technology (Bwit) Jan 2019 - Present -
General ManagerRobi Axiata Limited May 2019 - May 2021As the head of Informatics and Innovation Management, I lead the overall management of value creation, product development, pricing and PNL around new business, industry collaboration, and exploring disrupting technologies for new business development.I ensure the holistic approach over a service delivery to end customer (both B2C and B2B) in coordination with new business relevant partners. Strategize regulatory journey and make necessary communications to ensure smooth product launch with necessary regulatory permission.Oversee branding, PR and marketing activities during initial product launch. -
General Manager-Segments & Regional Planning, Market Strategy & PlanningRobi Axiata Limited May 2018 - Apr 2019Dha -
Head Of Data, Device & Digital, Marketing, Rajshahi CircleGrameenphone Ltd Jun 2016 - Apr 2018Rajshahi, BangladeshKey Responsibilities:• Driving P&L of data portfolio (10 mn daily data revenue)• Design and develop circle specific products and GTM plan both for central and circle product• Collect market insights and driving issues to ensure right customer experience• Driving smartphone (3G & 4G) penetration and develop ecosystem for digital growth• Streamlining device value chain and process and Controlling Underpricing issuesAchievement:• 34% annual growth in data subscribers & 46% annual growth in data revenue• 27% smartphone penetration & 110% annual device STR achievement • 2nd highest smartphones selling circle• First ever FB viral campaigns in GP for circle GP and DHFF employees• Facilitate Regional Whiteboard session and Digital sessions for academic institutions• Promoting Safe Internet in Local Radio and Digital media
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Customer Centricity Specialist, Nps Management, Cex & ServiceGrameenphone Ltd Sep 2014 - Jun 2016Dhaka, Bangladesh• Drive 3 major Customer Centric Culture Transformation projects• Launching ‘GP Customer First App’ for GP employees• Established Channel NPS and ‘Listening Centre’ to experience customers pain points• Maintain and build Closed Feedback Loop (CFL)• Played major role in Celebrating ‘Customer First Day’
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Service Quality Specialist, Wireless Broadband, ProductGrameenphone Ltd Nov 2012 - Jun 2014Dhaka, Bangladesh• Achieved CEX target for data portfolio ensuring smooth EDGE value chain and right experience • Played major role in Crap Busting Programs to eradicate many errors and issues • Rolled out CJD with Persona Mapping for all new wireless solutions to ensure right and seamless GTM. • Contribute in Product Development and Product Management process development
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Portfolio Management Specialist, Mobile Broadband, Internet & Broadband, CommerciaGrameenphone Ltd Dec 2006 - Oct 2012Dhaka, Bangladesh• Launched strategic campaigns like Opera Mini and FB Java Apps, data SIM, Modem, introduced volume based internet packs and GP micro packs (1MB &3MB) and mini packs (15 MB, 99MB)• Act as ‘Head of Mobile Broadband’ for one year: - Meet 100% annual revenue KPIs - Crisis management, Team formation and resource development• Contribute in Technology projects: DMS, Data Optimization, APN Override, SAPC for smooth internet provisioning and better and faster browsing experience.• Launched “Complete Internet Solution awareness Campaign -“Aalo Ashbei”• Represented GP in the Corporate Reality Show “ Meril Busy’der Easy Show” in NTV
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Project Officer- OrphansIslamic Relief-Uk Jun 2005 - Dec 2006• Ensuring basic needs of the sponsored orphans as per UNCRC clause-3• Supervision and monitoring Field Offices in different districts• Conducted trainings on child rights based issues• Prepare and analysis case study, monthly and quarterly Reports• Building network with local government officials, elites and media• Made an awareness based TVC on child protection issues
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Management Trainee, SalesOtobi Limited Nov 2004 - Jun 2005• Preparing Strategic Sales and Marketing Plan • Acquiring new projects and corporate clients• Preparing Sales & Marketing Report • Assist in Merchandising, Product Display, Product Delivery Value chain and Event Management
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Intern, Corporate Communication And Brand DevelopmentSiemens Bangladesh Oct 2004 - Dec 2004Dhaka, Bangladesh• Prepared research report on ‘Medical Equipment Business in Bangladesh’• Providing support in different events organized by brand team.• Gaining understanding and knowledge on corporate culture and way of works of Siemens in BD• Learning organizational activities of Brand team and Brands Policies and Guidelines of Siemens
Kaniz Fatema-Csm, Cspo Skills
Kaniz Fatema-Csm, Cspo Education Details
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Marketing -
Diploma On Telenor Core Leadership Training -
Department Of Business Administration, Jahangirnagar UniversityBusiness Administration -
Begum Badrunnesa Goverment Girls' CollegeScience
Frequently Asked Questions about Kaniz Fatema-Csm, Cspo
What company does Kaniz Fatema-Csm, Cspo work for?
Kaniz Fatema-Csm, Cspo works for Bangladesh Open Source Network (Bdosn)
What is Kaniz Fatema-Csm, Cspo's role at the current company?
Kaniz Fatema-Csm, Cspo's current role is Social Leader, Mentor, Technical Advisor, Investor, TEDx Speaker..
What is Kaniz Fatema-Csm, Cspo's email address?
Kaniz Fatema-Csm, Cspo's email address is ka****@****one.com
What is Kaniz Fatema-Csm, Cspo's direct phone number?
Kaniz Fatema-Csm, Cspo's direct phone number is 121283*****
What schools did Kaniz Fatema-Csm, Cspo attend?
Kaniz Fatema-Csm, Cspo attended North South University, Insead, Stockholm School Of Economics, Department Of Business Administration, Jahangirnagar University, Begum Badrunnesa Goverment Girls' College, North South University.
What skills is Kaniz Fatema-Csm, Cspo known for?
Kaniz Fatema-Csm, Cspo has skills like Microsoft Office, Microsoft Excel, Microsoft Word, Powerpoint, Outlook, Teamwork.
Who are Kaniz Fatema-Csm, Cspo's colleagues?
Kaniz Fatema-Csm, Cspo's colleagues are Abul Hasan, Shahriar Parvez Shaon, Tamanna Tasnima Chowdhury, Maherul Azam Koreshi, Tanvir Islam Jewel, Houmyra Akther, Joy Chandro Mohanta.
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