Kannara Hon Email & Phone Number

Irvine, California, United States

• Create complex software packages with integrated licensing information and encapsulated system configuration settings which are ready for technician deployment• Software Licensing and On-Premise/Cloud-Based System Integrations• Academic/Classroom/Licensing Server Administration

Long Beach, California, United States

• Provide desktop/user support in classroom, lab, and office environments utilizing campus ticketing system (TeamDynamix)• Deploy operating systems and software with SCCM and SpecOps to about 800 machines across campus• Create software packages via batch scripts for group policy object deployments• Apply updates and patches to several servers quarterly• Collaborate with various college IT coordinators to improve technical practices• Facilitate hardware purchases for supported departments while meeting campus technology standards

Los Angeles, California, United States

• Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.• Managed user accounts in Active Directory and Microsoft Exchange as an administrator• Utilized SQL to compose logistical data for end-users• Managed onboarding and offboarding of employees from the technical perspective

Greater Los Angeles Area

• Provide day-to-day support via ticketing system for over 2000 end users related to troubleshooting desktop software & hardware requests• Manage endpoint related hardware and software upgrades, such as reimaging laptops• Arrange audio and video equipment via Cisco for multiple conference rooms• Collaborate with a team of Help Desks to complete issues in an efficient manner

Orange County, California Area

• Assisted customers with product-related questions, store policies, and orders• Managed inventory, web and data entry, and test and ship products• Researched products that are best suited for customers’ needs• Assisted owners with financial and budget reports