• Factory orders fulfilment from placing the orders to tracking deliveries & TCOs• Providing customer service, order confirmations & acknowledgments to the dealers• Purchase order creation & good receipt process• Invoice tracking and coordination to assist Accounts team with the end of year accounts consolidation of open POs• Team player -supporting the team in meeting the objectives of Freightliner truck operation over the last 18 months which includes liaison with VPC • Coordinating with 3PL (WWL) to ensure trucks are delivered• Processing delivery notes & truck invoices• Sales card & Retail assistance• VVG reports• Daily moves reports • Truck allocations• Finance releases application & updates• Create and track production status• Report creation-Stock status for AU & NZ• Monthly stock reports to Germany -MAPIS• SAC- forecast for group and retail sales to Germany• Daily order intake reports• Liaising with engineers and internal established networks, colleagues & DTB• Construct other reports, trackers using my advanced knowledge of excel to extract data and deliver presentations/reports for management.

• Proactively identified process improvement opportunities and report systems to streamline and implement cost saving techniques, efficiency and effectiveness.• Be innovative and creative with the patience to rebuild the administration processes.• Accomplished the opportunity to rollout & set up a new process and system.• Ability to build and lead a team.• Mentoring the overseas team in the transition process.• Systematically update and submit payroll.• Data analysis & meeting the daily, monthly, quarterly and yearly KPIs.• Provided/suggested methods to improve operational efficiency's.• Creating client master and applying customer accounts for new customers.• Record management, maintenance & archiving.

Coordinate with the clients for delivery and payment Follow up to ensure the goods are delivered on time .Create and follow up shipping documentation requirements and freight forwarder informationProvide Finance department with details for drafting Letters of Credit and submit for client approval.Coordinate with customers for Letter of Credit opening and send the final LC application to Finance department for approval/signature.Resolve any shipment discrepancies and liaise with the warehouse in case of any variance/damage to prompt immediate corrective actionReceive and prepare the season prebookingsPrepare and process confirmed orders and send for pick and pack Wholesale and Retail manage timing of deliveries and packing schedulesLiaison and communication with warehouse and inventory manager on all ordersTiming of receiptsEnsure correct weightsPrepare invoices Co-ordination between Sales team and Supply chainPrepare Outbound documents and liase with warehouse for dispatch of goodsCo ordinate with Dubai Chamber of Commerce for documentationPrepare LC documentation and submit to the bankMonthly Claim ManagementCommunicate with customers frequently to follow up on shipment statuscreate and maintain records ,trackers and files for auditLearn & Use Synthesis

• Raised enquiries, quotations and confirmed the orders using the Symphony system.• Coordinated with the sales team to ensure the orders for the day were met and sent to the warehouse.• Performed stock checks and placed orders with the suppliers.• Coordinated between the inbound logistics team, warehouse and freight forwarders for the smooth receiving and dispatching of the orders.• Prepared and documented invoices, and ensured the negotiated terms were honoured.• Renewal of contracts, created and maintained customer transaction trackers