Kanoksak Jirasomboongul Email & Phone Number

Bangkok, Bangkok City, Thailand

- Spearheaded the development and execution of a comprehensive SMB strategy, driving significant growth in True Business's market share within the Thai SMB sector.- Designed and implemented a targeted Go-to-Market plan, successfully positioning True Business as a leading provider of end-to-end connectivity and digital solutions (including SaaS) for Thai SMBs.- Took ownership of True Business's SMB revenue and growth plan, consistently exceeding targets and contributing to overall… Show more - Spearheaded the development and execution of a comprehensive SMB strategy, driving significant growth in True Business's market share within the Thai SMB sector.- Designed and implemented a targeted Go-to-Market plan, successfully positioning True Business as a leading provider of end-to-end connectivity and digital solutions (including SaaS) for Thai SMBs.- Took ownership of True Business's SMB revenue and growth plan, consistently exceeding targets and contributing to overall company growth.- Cultivated and sustained strong cross-functional relationships within True Corporation, fostering collaboration and ensuring alignment of objectives across business units.- Championed customer-centric enhancements to the True Business SaaS product portfolio, resulting in increased adoption rates, and significant revenue growth within the Thai SMB market.- Led a high-performing telesales team to consistently exceed targets for new customer acquisition and digital solutions upselling, fostering a culture of achievement and continuous improvement.- Employed data-driven methodologies to identify customer pain points and optimize sales strategies, resulting in increased personalization of outreach efforts and improved overall sales efficiency. Show less

Bangkok City, Thailand

- Mentoring the sales leaders and building high performing team- Grow our accounts and revenue base, MoM, with the Customer intelligent team- Work with the marketing team to generate sufficient and quality lead for the team- Build relationships with industry leaders to be top-of-mind for Thai’s SMEs- Ensure all sales pitches, proposals represent the excellency of dtac business- Ensure our collateral, messaging and proposals are all on point.- Be bold in our way selling… Show more - Mentoring the sales leaders and building high performing team- Grow our accounts and revenue base, MoM, with the Customer intelligent team- Work with the marketing team to generate sufficient and quality lead for the team- Build relationships with industry leaders to be top-of-mind for Thai’s SMEs- Ensure all sales pitches, proposals represent the excellency of dtac business- Ensure our collateral, messaging and proposals are all on point.- Be bold in our way selling and coaching, use Salesforce and drive digital agenda- Leverage all a team to build up a solid sales pipeline for sustainable growth- Maintain a fast pace of business performance- Create a career growth development plan for direct reports (telesales team lead)- Ensure the foundation of organizational design and continuous people development- Develop a workplace that our team loves to come to and loves being a dtac business.- Create a trusted environment across functions to succeed together Show less

Bangkok, Bangkok City, Thailand

Bangkok, Bangkok, Thailand

Bangkok, Bangkok, Thailand

- Help to create a team environment that rewards achievement and makes an individual want to come to work each day.- Establish the goals and objectives of the team, assign tasks, and review work.- Listen to phone calls throughout the day to improve performance and ensure Quality Assurance levels are met.- Conduct regular sales meetings to communicate/motivate the team and ensure good working discipline leading to sales/ quota achievement.- Develop objectives & measures for each… Show more - Help to create a team environment that rewards achievement and makes an individual want to come to work each day.- Establish the goals and objectives of the team, assign tasks, and review work.- Listen to phone calls throughout the day to improve performance and ensure Quality Assurance levels are met.- Conduct regular sales meetings to communicate/motivate the team and ensure good working discipline leading to sales/ quota achievement.- Develop objectives & measures for each sales rep. Complete Annual Reviews and Personal Development Plans.- Working knowledge of CRM for lead, contact, pipe, funnel management.- Develop a close working relationship with the field sales organization to strategize on the closure of Project transactions.- Implementing CRM process improvements for Sales and Marketing. (Project Leader: Oracle - Salesforce Integration Project)- Others tasks: Project Management. Ex. Implementing E-commerce for Hach Thailand., Thailand Engagement Champion 2019 Show less

Bangkok

- Handles management responsibilities including hiring, training, delegating work assignments, reviewing performance, and giving feedback.- Provide compelling product demos via the phone emphasizing service features and benefits, discussing contract terms, quoting prices.- Attracting and setting up new customers, growing existing customer relationships, and providing customer service.- Expert in creating sales plays, writing call scripts, coaching reps and conducting sales… Show more - Handles management responsibilities including hiring, training, delegating work assignments, reviewing performance, and giving feedback.- Provide compelling product demos via the phone emphasizing service features and benefits, discussing contract terms, quoting prices.- Attracting and setting up new customers, growing existing customer relationships, and providing customer service.- Expert in creating sales plays, writing call scripts, coaching reps and conducting sales training.- Achieve sales goals by hiring, organizing and directing quota-carrying inside sales personnel.- Focused on developing new business as well as retaining and developing with existing customers.- Coach effective team members by creating, refining and implementing training plans and workflow process best practices. Show less

Bangkok Metropolitan Area, Thailand

- Supervises, coordinates, directs, and monitors staff activities to ensure prompt,courteous, and accurate responses are provided to customers.- Selects and trains assigned staff, ensuring equal employment opportunity in hiring andpromoting.- Monitors efficiency and quality efforts of personnel and provides training and coachingsupport.- Ensures adherence to departmental and/or call/service center policies, procedures, andpractices.- Recommends and implements new… Show more - Supervises, coordinates, directs, and monitors staff activities to ensure prompt,courteous, and accurate responses are provided to customers.- Selects and trains assigned staff, ensuring equal employment opportunity in hiring andpromoting.- Monitors efficiency and quality efforts of personnel and provides training and coachingsupport.- Ensures adherence to departmental and/or call/service center policies, procedures, andpractices.- Recommends and implements new or improved systems to enhance or expedite work.- Creates and maintains a positive, respectful work environment for staff.- Develops job aids to clarify/simplify processing procedures. - Prioritizes and assigns work to employees and initiates corrective measures to resolveproblems as necessary.- Interacts with diverse levels of internal and external personnel to develop and maintaineffective communication to resolve issues and inquiries.- Performs special projects and miscellaneous duties as assigned. Ex. Customer Experience Management, Implemented tools for Process Improvement for Asia Pacific Regional Customer Excellence Team. Show less

Bangkok

Responsible for improving the operational basis for high customer service by managing team according to the corporate plan.1.Performance (Improve and display our competitiveness ) - Increase Efficiency in handling feedback - Problem-solving / Long term preventive action- Co-ordinate with related parties to find proactive action in Customer's feedback / Find preventive actions from missing documents which can delay payments-lack of control process2.Optimize… Show more Responsible for improving the operational basis for high customer service by managing team according to the corporate plan.1.Performance (Improve and display our competitiveness ) - Increase Efficiency in handling feedback - Problem-solving / Long term preventive action- Co-ordinate with related parties to find proactive action in Customer's feedback / Find preventive actions from missing documents which can delay payments-lack of control process2.Optimize organizational efficiency - Customer Data Management Ex. Classification. - Enhance process within CRM Department with suggestion for improvements and re-engineering process flow to create synergies as proper with result that can be proved.3.Effective Improvement and tool implementation - Create Service Package for all customers. - Improve process of Collection Management to reduce working time and improve process efficiency.4.Carry out additional tasks and projects as assigned by supervisor Ex. Customer survey, Show less

Bangkok, Thailand

- Provide single point of contact as a back office customer service.- Provide all customer service tasks in serving customer enquiries of stock availability, back order status, pricing and terms of payment, shipping instruction, lead-time, minimum order quantity.- Set up and maintain customer database and analysis pattern to support sales and marketing activities and to maintain good customer relationship management.- Handle customer enquiries and complaints through internal… Show more - Provide single point of contact as a back office customer service.- Provide all customer service tasks in serving customer enquiries of stock availability, back order status, pricing and terms of payment, shipping instruction, lead-time, minimum order quantity.- Set up and maintain customer database and analysis pattern to support sales and marketing activities and to maintain good customer relationship management.- Handle customer enquiries and complaints through internal channels, in accordance to the company’s policy.- Provide customer complaints report with the final results to supervisor.- Handle the process of informing the consumers about company’s activities and promotions.- Building relationship to increase customer engagement and great customer experience, formulate and execute plan to meet business objectives.- Leverage and manage touch points to ensure excellent and aligned experience delivery.- Manage assorted product category to meet each point of sales as per company’s policy.- Handle and improve replenishment process to meet the optimized stock level and order fulfillment.- Ensure that orders are being put in the system according to standards and in time.- Prepare or initiate report for sales and stock analysis Show less

Bangkok Metropolitan Area, Thailand

- Provide single point of contact as a back office customer service.- Provide all customer service tasks in serving customer enquiries of stock availability, back order status, pricing and terms of payment, shipping instruction, lead-time, minimum order quantity.- Handle customer enquiries and complaints through internal channels, in accordance to the company’s policy.- Ensure that orders are being put in the system according to standards and in time.

- Responsible for giving advice regarding the company’s test preparation courses as well as information about the standardized tests (TOEFL, IELTS, GMAT, GRE, SAT, USMLE and NCLEX) to customers that call or come into Kaplan centers.- Responsible for following up and guiding customers through the enrollment process.- Research information to support marketing efforts.- Play a key role in help to set and achieve quarterly sales goals.- Maintain strong customer relations by handling… Show more - Responsible for giving advice regarding the company’s test preparation courses as well as information about the standardized tests (TOEFL, IELTS, GMAT, GRE, SAT, USMLE and NCLEX) to customers that call or come into Kaplan centers.- Responsible for following up and guiding customers through the enrollment process.- Research information to support marketing efforts.- Play a key role in help to set and achieve quarterly sales goals.- Maintain strong customer relations by handling customer requests via phone and email.- Represent the company at exhibitions and other sales events.- Assist in brainstorming creative ideas for business development.- The most generous and helpful staff member 2008 voted by Kaplan’s students (September 2008) Show less

- Responsible for the Culture Exchange Program in USA (Work and Travel Program)- Design an implementation plan to support and execute Work and Travel Program.- Create marketing plans, e.g. advertisement, promotion, enrollment, website update, etc. to attract the target group.- Promote and recruit students in Thailand for Work and Travel Program in USA- Serve as a student recruiter by maintaining contact assigned universities and provide counselors with follow up information… Show more - Responsible for the Culture Exchange Program in USA (Work and Travel Program)- Design an implementation plan to support and execute Work and Travel Program.- Create marketing plans, e.g. advertisement, promotion, enrollment, website update, etc. to attract the target group.- Promote and recruit students in Thailand for Work and Travel Program in USA- Serve as a student recruiter by maintaining contact assigned universities and provide counselors with follow up information throughout the program.- Work closely and coordinate with US organizations for information, meeting and orientation.- Perform and coordinate the administrative work within the program required in the process of enrollment, placement, visa application and customer relationship management.- Group Leader Work and Travel Program in USA 2008 (SHS Staffing Solutions, Hershey, Pennsylvania USA.)- Group Leader Work and Travel Program in USA 2007 (Saddle Brook Resort, Tampa, Florida USA.) Show less

Canvas: Digital Transformation

Data Analytics

Certificate, Digital Foundation

Certificate, Data Science

Course 1 : Competing in a Data-Driven World Understand and Know-How Course 2 : Data Analytics and Big Data Course 3 : Practical Data.

Management

Transition To Management (Management Foundation Program)

Master Of Business Administration (M.B.A.), Retail Management, 3.77

Full Scholarship Student

Certified In Production And Inventory Management (Module 1), Logistics, Materials, And Supply Chain Management

Bachelor Of Arts - Ba, History

Activities and Societies: Thammasat University Student Council

Upper Secondary School, Art(French)

Activities and Societies: Prestident for French Club.