Kansu Otman Email & Phone Number

Varşova, Mazovya Voyvodalığı, Polonya

Warsaw, Masovian District, Poland

Primary Responsibilities:-Act as a partner in support of departmental leadership in performing quality assurance and team audits as well as team leader when necessary by providing proper knowledge transfer support, daily work oversight, feedback, coaching as well as relevant training sessions.-Coordinates, prioritizes and assigns tasks to lower-level team members.-Act as resident subject matter expert to lower-level analysts regarding processes and appropriate decisions.-Ensures that MoneyGram Internal Watch List records include accurate information that meets the quality assurance standards set up by Compliance. Provides troubleshooting and response on potential Internal Watch List entry issues derived from inappropriately documented records and/or malfunctioning entries and escalates it to Compliance units.-Serves as a point of contact within Operations in matters related to data entry actions and requirements for Internal Watch List entries.-Lead, organize, and ensure the completion of large-scale intra/inter-departmental projects. Partners with Business Analysts to understand project's scope; Identifies process and procedural impacts and performs required changes; Ensures stakeholder partnerships to obtain required approvals or guidance.-Serves as a point of contact within the Operations department in matters related to Compliance related projects-Performs other duties as needed to establish, build, maintain and support the overall service levels and obligations of the department.

Warsaw, Masovian District, Poland

Primary Responsibilities: - Listens to Global Call Centre Customer Care Representatives.- Calls on selected levels of Business.- Ensures that CCRs follow proper procedures.- Identifies possible changes that could improve current processes and customer experiance. - Performs audits on transactions on selected levels of Business.- Performs additional audits on external audits.- Ensures that Outsource Supervisors are following given guidence. - Prepares skill checks and refreshers for selected levels of Business based on audits findings or procedural changes. - Identifies the department needs and productivity issues. - Develops databases and multiple system reports, and trains co-workers on new programs, all of which ultimately improves the quality of service.- Creates and implements programs and changes that improve operations and processes in the department. - Performs Internal Watch List (IWL) entry additions, modifications and removals as upon requests received through the appropriate channels within the SLA agreed and documented by Operations and Compliance.- Ensures that MoneyGram Internal Watch List records include accurate information that meets the quality assurance standards set up by Compliance. - Provides troubleshooting and response on potential Internal Watch List entry issues derived from inappropriately documented records and/or malfunctioning entries.- Escalates potential Internal Watch List related issues to the Compliance Oversight Department. - Serves as a point of contact within the Operations department in matters related to data entry actions and requirements for Internal Watch List entries.

Warsaw, Masovian District, Poland

Conducting due diligence interviews- Enhanced Customer Due Diligence.- PEP interviews.- Internal Watch List interviews.- Suspected consumer fraud reports.- Data collection calls.Reviewing consumers’ activity to identify red flags:- Potential fraud patterns.- Suspicious/unusual transaction patterns.- Possible MoneyGram agent fraud scenarios.Submitting Compliance Referrals on potentially fraudulent/illicit activity.- High dollar transactions interview.- OFAC transactions monitoring.- Potential GWL/OFAC sanctioned individuals matches reporting to Compliance.- Country sanctions alerts handling.- Review, investigation and determination of ECDD and PEP alerts**Subject Matter Expert**- Responsible for implementation of new projects- Training delivery- Rewiew existing procedures and implement improvements- Perform audits- Perform coaching of younger Team members- Supervisor back up

Warsaw, Masovian District, Poland

Business Administration

Fransız Dili

78.00, Teaching English Or French As A Second Or Foreign Language