Hr Operations (Key Accounts Manager)
Current- Successfully managed client relationships and coordinated with employees.- Provided comprehensive support to new hires during the onboarding process.- Ensured compliance with company policies and legal requirements by monitoring and updating employees' files.- Handled the issuance of offer and appointment letters.- Conducted regular induction sessions and maintained employee engagement.- Addressed payroll queries and discrepancies including LOP, PF, and ESI in a timely manner.- Managed employee grievances and provided assistance with HR policy inquiries and concerns.- Administered employee benefits programs such as health insurance.- Actively participated in Performance Improvement Plan (PIP) review calls with clients.- Facilitated joiner and attrition data to HR Business Partners.- Coordinated with insurance teams for timely settlement of claims.- Managed attendance and leave records.- Processed monthly payroll for 1700+ employees and full and final settlements.- Issued various HR-related letters including experience, relieving, salary revision, contract extension, PIP, warning, and contract end letters.- Conducted client meetings and resolved queries to build strong, long-term relationships.- Ensured timely sharing of pay sheets and invoices, and followed up for payments.- Coordinated with compliance teams to provide audit documents promptly.- Generated HR reports including headcount, turnover, and other relevant metrics.- Provided monthly Management Information System (MIS) data to clients on time.- Maintained confidentiality and handled sensitive HR matters professionally.