Kanti Kumar Singh Email and Phone Number

13+ Year experience in IT service delivery in Telecom Process. Handling the Customer Interaction Centers, Client Interaction, Network Datacenter & CRM services.  Preparing & analyzing weekly/Monthly/Quarterly dashboard of IT to achieve work progress report of IT team.  Perform Weekly/Monthly/Quarterly internal InfoSec assessments of all working departments to maintain compliance in business operation. Ensure network and Servers uptime as per agreed SLA.… Show more 13+ Year experience in IT service delivery in Telecom Process. Handling the Customer Interaction Centers, Client Interaction, Network Datacenter & CRM services.  Preparing & analyzing weekly/Monthly/Quarterly dashboard of IT to achieve work progress report of IT team.  Perform Weekly/Monthly/Quarterly internal InfoSec assessments of all working departments to maintain compliance in business operation. Ensure network and Servers uptime as per agreed SLA. Outages are timely addressed & shared Provide RCA for all outages within agreed SLA. Ensure least minimum outages are reported for location handled.  Regular checks backups of all critical databases as per agreed SLA with business teams. Ensure IT policies and ISMS (Information Security Management system) guidelines are strictly followed and adhered by the team. Regular audits to keep a check on violations. Any violation incident must be logged with ISMS for further action / closure. Ensure timely RFC’s and tickets are raised for all changes and tickets are raised for all accesses taken for servers. RFC’s initiation and closure is done with a complete checklist with regular updates on tech world. (Technology ticketing tool). Protected vulnerable networks following detailed risk assessments. Guided cross-functional teams in the design, validation, acceptance testing and implementation of secure, networked communications across remote sites for several key clients. Taken Daily team meetings and discussion for open issues in the business process. Managing team roster and address all team concern with proper justification.  Daily update to Management about daily work progress and discuss for suggestions/Help to achieve the target.  Monthly publish the IT asset dashboard report of all our utilized/stock/faulty assets. Perform Monthly/Quarterly network and server devices backup and failover testing. Manage CCTV 24*7 monitoring of all access area. Show less

 Commend with a team of 25 people, As Dy. Manager IT handling the entire length of activities related to Dehradun which comprised of data centers and 1100 client systems.  Serviced clients from ISON BPO services of diverse industries like retail, telecom, entertainment, IT, Accountable for the evaluation/implementations of new technology and upgrade of current infrastructure which includes Servers/Network/IT Infrastructure.  Recent Change in the system, we upgraded all the… Show more  Commend with a team of 25 people, As Dy. Manager IT handling the entire length of activities related to Dehradun which comprised of data centers and 1100 client systems.  Serviced clients from ISON BPO services of diverse industries like retail, telecom, entertainment, IT, Accountable for the evaluation/implementations of new technology and upgrade of current infrastructure which includes Servers/Network/IT Infrastructure.  Recent Change in the system, we upgraded all the technology on the second level, now working on Latest Servers, Routers, Firewall, and Managed Network.  Currently directing the information security management system team (ISMS) portion of major system implementations. Devised enterprise security strategies safeguarding information assets and ensuring compliance with regulatory mandates. Review daily reports for each location and ensure MTTR (Mean time to repair) is followed as per agreed SLA with business teams. Ensure network and Servers Security & uptime as per agreed SLA. Outages are timely addressed & shared Provide RCA for all outages within agreed SLA. Ensure least minimum outages are reported for location handled.  Ensure IT policies and ISMS (Information Security Management system) guidelines are strictly followed and adhered by the team. Regular audits to keep a check on violations. Any violation incident must be logged with ISMS for further action / closure. Ensure timely RFC’s and tickets are raised for all changes and tickets are raised for all accesses taken for servers. RFC’s initiation and closure is done with a complete checklist with regular updates on tech world. (Technology ticketing tool). Protected vulnerable networks following detailed risk assessments. Guided cross-functional teams in the design, validation, acceptance testing and implementation of secure, networked communications across remote sites for several key clients. Show less

 Entrusted with a team of 15 people, handling the entire gamut of activities related to Dehradun region which comprised of data centers and 1200 client systems.  Serviced clients from Spanco BPO services of diverse industries like retail, telecom, entertainment, IT, consumer goods, banking and insurance. Accountable for the evaluation/implementations of new technology and upgrade of current infrastructure which includes Servers/Network/IT Infrastructure.  Currently directing the… Show more  Entrusted with a team of 15 people, handling the entire gamut of activities related to Dehradun region which comprised of data centers and 1200 client systems.  Serviced clients from Spanco BPO services of diverse industries like retail, telecom, entertainment, IT, consumer goods, banking and insurance. Accountable for the evaluation/implementations of new technology and upgrade of current infrastructure which includes Servers/Network/IT Infrastructure.  Currently directing the information security management system team (ISMS) portion of major system implementations. Devised enterprise security strategies safeguarding information assets and ensuring compliance with regulatory mandates. Review daily reports for each location and ensure MTTR (Mean time to repair) is followed as per agreed SLA with business teams. Ensure network and Servers Security & uptime as per agreed SLA. Outages are timely sent to CIS (Central information system) & provide RCA for all outages within agreed SLA. Ensure least minimum outages are reported for location handled. Regular backup of all critical data as per agreed SLA with business teams. Ensure IT policies and ISMS (Information Security Management system) guidelines are strictly followed and adhered by the team. Regular audits to keep a check on violations. Any violation incident must be logged with ISMS for further action / closure. Ensure timely RFC’s and tickets are raised for all changes and tickets are raised for all accesses taken for servers. RFC’s initiation and closure is done with a complete checklist with regular updates on tech world. (Technology ticketing tool). Protected vulnerable networks following detailed risk assessments. Guided cross-functional teams in the design, validation, acceptance testing and implementation of secure, networked communications across remote sites for several key clients. Show less

Project – NICNET & SWANSetup Cisco (2800/3800/3900/1800) Series core router in data center.Setup Cisco 3750 Core Layer 3 Switch and update IOS in data center. Setup Cisco (2960/2950) POE & Non POE Layer 2 Switch in data center. Setup &Designing security Strategies & Access-Policies in Cisco pix firewall. Setup & configure VLAN in layer3 and configure inter VLAN routing. On Site Technical Support for Leased Line and… Show more Project – NICNET & SWANSetup Cisco (2800/3800/3900/1800) Series core router in data center.Setup Cisco 3750 Core Layer 3 Switch and update IOS in data center. Setup Cisco (2960/2950) POE & Non POE Layer 2 Switch in data center. Setup &Designing security Strategies & Access-Policies in Cisco pix firewall. Setup & configure VLAN in layer3 and configure inter VLAN routing. On Site Technical Support for Leased Line and Router Troubleshooting. Publish Network traffic and link utilization a reports (Monthly/Weekly/ Daily Basis).Publish Daily link UP & down time report of data center. Network Planning of Local Area Connectivity and Structured Cabling over UTP and fiber cable. Configure Microsoft ISA 2004/2006 as a Proxy server and make network rule for Access internet from internal LAN. Show less

Project – NICNETSetup Windows Server 2003 and Configure ISA Server Setup &Configuration of Layer 2 2960 Switches with STP, Port Aggregation. Setup Local Area Connectivity, Structured Cabling of UTP and fiber. Coordinate with ISP provider for manage WAN link.… Show more Project – NICNETSetup Windows Server 2003 and Configure ISA Server Setup &Configuration of Layer 2 2960 Switches with STP, Port Aggregation. Setup Local Area Connectivity, Structured Cabling of UTP and fiber. Coordinate with ISP provider for manage WAN link. On Site Technical Support for Leased Line and Router Troubleshooting. Publish Network traffic and link utilization a reports (Monthly/Weekly/ Daily Basis). Publish Daily link UP & down time report of data center. Manage network printers in different network VLAN. Manage LAN issue day to day in the site. Show less